Outbound Call Agent — Night Shift (Rawalpindi)

Nsol BPO; Saddar; On-site; PKR 812,000 - 973,000; Full time

Job summary

Cloud Rexpo in Rawalpindi is seeking confident Calling Agents to handle outbound and inbound calls for international clients. You will follow scripts, generate leads, and maintain call records.

The role requires strong spoken English, professional communication, CRM familiarity, and the ability to work in a target-driven night shift as a full-time employee at Chandni Chowk, Murree Road.

Qualifications

• Strong spoken English with clear pronunciation.
• Confident, persuasive and professional communication style.
• Good listening, negotiation and customer-handling skills.
• Ability to manage objections and maintain a positive attitude.
• Basic computer skills and familiarity with CRM or calling software.
• Ability to work in a target-driven environment.
• Previous experience in a call center, telesales, customer support or BPO environment preferred.

Responsibilities

• Make outbound calls to potential customers, leads and clients.
• Handle inbound calls professionally and respond to customer queries.
• Introduce company services and explain relevant offers clearly.
• Generate leads, schedule appointments and maintain proper call records.
• Follow approved calling scripts while keeping conversations natural and professional.
• Update customer information and call outcomes in the CRM or assigned system.
• Conduct timely follow-ups with interested prospects.
• Achieve assigned daily, weekly and monthly calling targets.
• Maintain a professional tone and protect client and company information.
• Coordinate with supervisors and relevant teams regarding qualified leads and customer concerns.

Skills

Spoken English

Clear pronunciation

Persuasive communication

Customer handling

Objection handling

CRM familiarity

Target-driven

Tools

CRM software

Job description

Cloud Rexpo in Rawalpindi is seeking confident Calling Agents to handle outbound and inbound calls for international clients. You will follow scripts, generate leads, and maintain call records.

The role requires strong spoken English, professional communication, CRM familiarity, and the ability to work in a target-driven night shift as a full-time employee at Chandni Chowk, Murree Road.