Operations Manager: Lead Ops & Process Improvement

Nexbridge BPO; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Nexbridge BPO is seeking an on-site Operations Manager in Karachi to oversee daily operations, monitor performance metrics, and ensure high-quality service delivery. You will mentor teams, coordinate staffing, and address issues promptly while collaborating with leadership and clients on process improvements.

The role requires hands-on involvement in reporting, adherence to policies, and maintaining operational discipline, with a focus on optimizing resources and sustaining growth in a dynamic

Qualifications

• Strong operations management, workflow optimization, and process improvement skills.
• Experience in team leadership, performance management, and staff development.
• Proficiency in data analysis, reporting, and use of productivity or CRM tools.
• Effective communication, stakeholder management, and conflict resolution abilities.
• Background in BPO, contact center, or service operations is beneficial.

Responsibilities

• Oversee daily operational activities and ensure service delivery meets client expectations and internal quality standards.
• Monitor performance metrics and drive continuous improvement initiatives across teams.
• Mentor and supervise staff, manage staffing and scheduling, and resolve operational issues promptly.
• Collaborate with leadership and clients to implement process improvements and optimize resource utilization.
• Ensure adherence to policies, reporting requirements, and maintain strong operational discipline.

Skills

Operations management

Team leadership

Data analysis

Communication

Stakeholder management

Conflict resolution

Process improvement

BPO/Contact center knowhow

Education

Bachelor's degree in Business/Management or related field

Tools

Productivity tools

CRM tools

Job description

Nexbridge BPO is seeking an on-site Operations Manager in Karachi to oversee daily operations, monitor performance metrics, and ensure high-quality service delivery. You will mentor teams, coordinate staffing, and address issues promptly while collaborating with leadership and clients on process improvements.

The role requires hands-on involvement in reporting, adherence to policies, and maintaining operational discipline, with a focus on optimizing resources and sustaining growth in a dynamic