Operations & Client Success Coordinator

CBRE; Karachi Division; On-site; PKR 1,000,000 - 1,500,000; Full time

Job summary

CBRE is seeking an Operations Coordinator in Karachi to guide CBRE staff on work priorities and ensure customer satisfaction with work orders. The role involves data-driven oversight using CMMS, KPI reporting, portal onboarding for customers and suppliers, and cross-functional coordination with management.

The candidate should have 3–5 years in scheduling/planning within facilities/asset environments, strong English/Urdu communication, and solid MS Office skills.

Qualifications

• Graduate from a reputed university
• 3–5 years' progressive experience in scheduling/planning activities
• Understanding of OMC business in an asset
• Working knowledge of Facilities and Project Management
• Performance excellence

Responsibilities

• Uses CMMS to manage work orders history and track status and costs.
• Tracks daily Service Level Agreement compliance and reports to CBRE and Client Management.
• Monitors KPI scorecard fortnightly and shares with stakeholders.
• Gathers data for monthly KPI reports for client submission.
• Uploads updated KPI scorecard to MyVantage portal monthly.
• Creates Purchase Orders for OPEX invoices on a monthly basis.
• Onboards new customers and contractors to CBRE portals and follows up.
• Generates and provides management reports on work backlog, performance reviews, costs, and satisfaction.
• Identifies opportunities to improve processes and reduce costs.
• Updates site IDs in the Maximo system and maintains the network sheet.

Skills

Customer service

Problem solving

Communication

Team player

Time management

Organizational skills

English & Urdu communication

Education

Bachelor's degree or equivalent

Tools

MS Office

CNNS

Job description

CBRE is seeking an Operations Coordinator in Karachi to guide CBRE staff on work priorities and ensure customer satisfaction with work orders. The role involves data-driven oversight using CMMS, KPI reporting, portal onboarding for customers and suppliers, and cross-functional coordination with management.

The candidate should have 3–5 years in scheduling/planning within facilities/asset environments, strong English/Urdu communication, and solid MS Office skills.