Operations Executive

Troxis; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

Troxis is seeking an Operations Executive to support day-to-day e-commerce store operations. The role focuses on order management, inventory data maintenance, warehouse coordination, and routine store operations, with emphasis on accuracy and timely execution.

The ideal candidate is dependable, quick to learn, and able to coordinate with multiple teams to keep orders, stock records, and processes aligned. Previous internship or entry-level experience in logistics or retail is a plus.

Qualifications

• Bachelor’s degree in business administration, commerce, supply chain, operations management, or a related field.
• 0–1 year of relevant experience is required.
• Good written and verbal English communication skills.
• Strong sense of responsibility, ownership, and accountability.
• Good organizational, coordination, and follow-up skills.
• Comfortable working with data, spreadsheets, and operational records.
• Willingness to learn and adapt to established operational processes.

Responsibilities

• Manage and monitor day-to-day operational activities across assigned e-commerce stores.
• Process, track, and monitor customer orders to ensure timely and accurate fulfillment.
• Review order status and coordinate resolution of pending, delayed, cancelled, or other order-related issues.
• Maintain accurate and up-to-date order information and operational records.
• Maintain inventory data, stock records, and inventory movement information.
• Coordinate with the warehouse team on stock availability, inventory movement, order fulfillment, and dispatch.
• Assist with inventory reconciliation across store records, operational sheets, and warehouse data.
• Communicate low-stock, unavailable-stock, and inventory discrepancies to relevant teams in a timely manner.
• Coordinate with warehouse and internal teams to ensure smooth operational workflows and resolve routine issues.
• Follow up on order fulfillment, stock availability, dispatch status, and pending operational matters.
• Maintain accurate operational data using Excel, Google Sheets, Shopify, and other relevant systems.
• Update operational trackers, reports, and documentation related to orders, inventory, and store operations.
• Ensure operational data and reports are complete, accurate, and updated within required timelines.
• Provide routine operational information and reports to management as required.
• Identify and elevate discrepancies or issues related to orders, inventory, stock records, and operational processes.
• Follow up on identified issues through resolution and support process improvements to enhance operational accuracy and efficiency.

Skills

English communication

Accountability

Organization

Data handling

Attention to detail

Willingness to learn

Education

Bachelor’s degree in business administration, commerce, supply chain, or related field

Tools

Shopify

Microsoft Excel

Google Sheets

Google Workspace

Order Management Systems

Inventory Management Systems

Job description

Job Overview

We are looking for a responsible, organized, and detail-oriented Operations Executive to support the day-to-day operational activities of our e-commerce stores. The role will primarily involve order management, inventory data maintenance, warehouse coordination, operational reporting, and routine store operations.

The ideal candidate should be dependable, quick to learn, and comfortable coordinating with different teams to ensure orders, inventory records, and operational activities are managed accurately and on time.

Key Responsibilities

• Manage and monitor day-to-day operational activities across assigned e-commerce stores.
• Process, track, and monitor customer orders to ensure timely and accurate fulfillment.
• Review order status and coordinate resolution of pending, delayed, cancelled, or other order-related issues.
• Maintain accurate and up-to-date order information and operational records.
• Maintain inventory data, stock records, and inventory movement information.
• Coordinate with the warehouse team on stock availability, inventory movement, order fulfillment, and dispatch.
• Assist with inventory reconciliation across store records, operational sheets, and warehouse data.
• Communicate low-stock, unavailable-stock, and inventory discrepancies to relevant teams in a timely manner.
• Coordinate with warehouse and internal teams to ensure smooth operational workflows and resolve routine issues.
• Follow up on order fulfillment, stock availability, dispatch status, and pending operational matters.
• Maintain accurate operational data using Excel, Google Sheets, Shopify, and other relevant systems.
• Update operational trackers, reports, and documentation related to orders, inventory, and store operations.
• Ensure operational data and reports are complete, accurate, and updated within required timelines.
• Provide routine operational information and reports to management as required.
• Identify and elevate discrepancies or issues related to orders, inventory, stock records, and operational processes.
• Follow up on identified issues through resolution and support process improvements to enhance operational accuracy and efficiency.

Required Qualifications & Skills

• Bachelor’s degree in business administration, Commerce, Supply Chain, Operations Management, or a related field is preferred.
• 0–1 year of relevant experience is required.
• Good written and verbal English communication skills.
• Strong sense of responsibility, ownership, and accountability.
• Good organizational, coordination, and follow-up skills.
• Comfortable working with data, spreadsheets, and operational records.
• Willingness to learn and adapt to established operational processes.

Preferred Skills

• Basic understanding of e-commerce operations, order management, inventory management, or warehouse operations.
• Familiarity with Shopify or similar e-commerce platforms.
• Working knowledge of Microsoft Excel and Google Sheets.
• Basic understanding of inventory tracking and stock reconciliation.
• Previous internship or entry-level experience in e-commerce, retail, operations, logistics, supply chain, or warehouse coordination will be an advantage.

Tools & Platforms

Basic familiarity with the following will be preferred:

• Shopify
• Microsoft Excel
• Google Sheets
• Google Workspace
• Order Management Systems
• Inventory Management Systems