E-commerce Operations & Project Manager

Brands Trade; Lahore; On-site; PKR 1,451,000 - 2,009,000; Full time

Job summary

Brands Trade is seeking an experienced E-commerce Operations & Project Manager to coordinate cross-functional projects across Shopify-based stores. You will supervise six departmental Team Leads and drive KPIs, store performance, and timely execution of operational plans.

The role requires hands-on leadership, strong organizational and analytical abilities, and the ability to collaborate directly with the CEO to align on strategic objectives and growth initiatives.

Qualifications

• 5–7 years of professional experience in e-commerce.
• Minimum 3 years of relevant experience in e-commerce operations, project management, or team management.
• Supervising multiple teams, departments, or Team Leads.
• Practical knowledge of Shopify-based businesses and e-commerce operations.
• Understanding of ROAS, CPR, revenue, confirmation rates, cancellation rates, delivery ratios, and returns.

Responsibilities

• Plan, organize, and manage multiple projects across Shopify stores.
• Directly supervise six departmental Team Leads and monitor KPIs.
• Monitor KPIs and performance dashboards; identify gaps and corrective actions.
• Coordinate daily operations across Marketing, Customer Support, Logistics, Warehouse, Product Research, and Finance.
• Prepare structured daily/weekly/monthly performance updates for management.
• Maintain SOPs and ensure timely, accurate reporting.

Skills

E-commerce operations

Project management

Team leadership

Analytics

Shopify knowledge

Excel/Sheets

Cross-functional coordination

Education

Bachelor's degree in Business Administration/Management/Operations

Tools

ClickUp

Trello

Asana

Microsoft Excel

Google Sheets

Job description

Job Title: E-commerce Operations & Project Manager

Experience Required: 5–7 Years

Salary: PKR 130,000–180,000 per month + Performance-Based Incentives

Industry: E-commerce / Shopify / D2C

Reporting To: CEO

About Brands Trade

Brands Trade is a growing e-commerce management company specializing in developing, launching, scaling, and managing Shopify-based businesses.

With a portfolio of 40+ e-commerce stores and dedicated teams across multiple departments, we focus on building efficient systems, achieving measurable business results, and continuously improving operational performance.

We are looking for an experienced E-commerce Operations & Project Manager who can manage cross-functional projects, supervise departmental Team Leads, monitor business performance, and ensure consistent execution of operational plans.

Job Overview

The ideal candidate will be responsible for coordinating projects, managing day-to-day departmental performance, and ensuring that teams work effectively toward achieving their assigned KPIs and business projections.

The role requires a hands-on manager with strong organizational, analytical, leadership, and problem-solving abilities.

The selected candidate will work directly with the CEO and supervise six departmental Team Leads to ensure timely execution, operational efficiency, and accountability across the organization.

Key Responsibilities

1. Project Management & Execution

• Plan, organize, and manage multiple projects simultaneously.
• Define project timelines, milestones, deliverables, and responsibilities.
• Coordinate with relevant departments to ensure timely project execution.
• Monitor project progress, identify delays, and resolve execution challenges.
• Ensure projects are completed according to agreed timelines and quality standards.
• Maintain project trackers and provide regular progress updates to management.

2. Team Leadership & Departmental Supervision

• Directly supervise six departmental Team Leads across Marketing, Customer Support, Logistics, Warehouse, Product Research, and Finance.
• Monitor the daily performance and productivity of each department.
• Ensure Team Leads are meeting their assigned responsibilities, deadlines, and KPIs.
• Conduct regular departmental performance reviews and follow-ups.
• Identify areas of underperformance and work with Team Leads to implement corrective actions.
• Improve coordination, communication, and accountability between departments.
• Resolve routine interdepartmental issues and elevate critical matters when necessary.

3. KPI Monitoring & Performance Management

• Monitor daily, weekly, and monthly operational KPIs across departments.
• Review departmental reports and identify performance gaps.
• Ensure teams remain aligned with approved operational targets.
• Analyze performance trends and recommend corrective actions.
• Follow up with Team Leads on missed targets and outstanding responsibilities.
• Maintain accurate performance dashboards and management reports.
• Identify recurring operational issues and coordinate improvements to prevent them.

4. Business Projections & Performance Tracking

• Monitor store-wise and company-wide performance against approved monthly projections.
• Track key business metrics, including revenue, advertising performance, order confirmations, cancellations, dispatches, deliveries, and returns.
• Identify underperforming stores and coordinate with relevant departments to improve results.
• Ensure Team Leads develop and execute action plans to address performance gaps.
• Conduct regular performance reviews to assess actual results against planned targets.
• Drive departmental execution toward achieving locked business projections while maintaining operational efficiency and profitability.
• Highlight potential shortfalls and recommend timely recovery measures.

5. E-commerce Operations Management

• Coordinate daily operational activities across multiple Shopify stores.
• Ensure smooth collaboration between Marketing, Customer Support, Logistics, Warehouse, Product Research, and Finance.
• Monitor operational workflows and address bottlenecks affecting overall performance.
• Ensure departments follow established SOPs and reporting procedures.
• Identify opportunities to improve productivity, accuracy, and operational efficiency.
• Support process automation and the implementation of management systems.
• Ensure effective utilization of available resources and departmental capacity.

6. Reporting & Communication

• Prepare structured daily, weekly, and monthly performance updates.
• Provide management with clear visibility into project progress, departmental KPIs, and business projections.
• Conduct regular meetings with Team Leads to review targets, issues, and pending tasks.
• Identify critical operational challenges and communicate them promptly.
• Maintain transparency regarding missed deadlines, underperformance, and operational concerns.
• Ensure management reports are accurate, timely, and supported by relevant data.

Required Qualifications & Experience

• 5–7 years of professional experience, preferably with significant experience in the e-commerce industry.
• Minimum 3 years of relevant experience in e-commerce operations, project management, or team management.
• Previous experience supervising multiple teams, departments, or functional Team Leads.
• Practical knowledge of Shopify-based businesses and e-commerce operations.
• Understanding of key e-commerce performance metrics, including ROAS, CPR, revenue, confirmation rates, cancellation rates, delivery ratios, and returns.
• Strong project planning, execution, and task management abilities.
• Proficiency in Microsoft Excel, Google Sheets, and performance reporting.
• Experience with project management tools such as ClickUp, Trello, Asana, or similar platforms.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively under deadlines.
• Strong communication, coordination, and team management capabilities.
• Bachelor's degree in Business Administration, Management, Operations, or a related field preferred.

Preferred Skills

• Experience working with multiple e-commerce brands or stores.
• Familiarity with Pakistan's COD-based e-commerce environment.
• Understanding of Meta Ads performance metrics and store profitability.
• Experience managing cross-functional teams.
• Familiarity with inventory management, courier operations, and customer support workflows.
• Experience implementing reporting systems, operational dashboards, and SOPs.
• Ability to interpret business reports and identify opportunities for improvement.
• Previous experience in an e-commerce agency or multi-brand environment will be an advantage.

What We Expect

The selected candidate should be able to:

• Effectively manage and coordinate multiple projects.
• Independently supervise departmental Team Leads and maintain accountability.
• Ensure daily operational activities remain aligned with company objectives.
• Monitor departmental KPIs and proactively address underperformance.
• Keep departments focused on achieving monthly business projections.
• Improve communication and execution between departments.
• Identify operational challenges before they become major problems.
• Provide management with accurate, structured, and timely reporting.
• Contribute to developing a more organized, efficient, and performance-driven organization.

Salary & Growth Opportunities

Salary: PKR 130,000–180,000 per month + Performance-Based Incentives, depending on experience and demonstrated capabilities.

The role offers direct exposure to company leadership, responsibility for managing multiple e-commerce departments, and opportunities for professional growth based on performance.