Onsite Operations Lead – Payments & Process Excellence

ACE MONEY TRANSFER LIMITED; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

ACE Money Transfer is seeking a hands-on Team Lead – Operations to guide the day-to-day operations of the Payments & Ops function. You will supervise and coach the team, ensure payments are processed accurately, on time and per service standards.

Reporting to the Assistant Manager – Operations Unit, you will coordinate with Customer Experience, IT, Finance and external partners, drive continuous improvement, monitor KPIs and ensure compliance.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years in operational leadership in financial services or payments.
• Strong understanding of payment processing systems, SLAs and KPI management.
• Proficient in Microsoft Office and other reporting tools.
• Familiarity with digital payment systems, APIs and backend operations is a plus.

Responsibilities

• Lead day-to-day operations and supervise the team to meet KPIs.
• Allocate tasks, mentor staff and ensure timely, quality output.
• Coordinate with Customer Experience, IT, Finance and partners to resolve issues.
• Identify inefficiencies and implement improvements.
• Monitor KPIs and report performance to management.
• Ensure compliance with internal standards and external regulations.
• Act as escalation point for incidents and cross-departmental challenges.
• Maintain relationships with banks, PSPs and vendors.
• Document procedures and prepare regular reports.
• Perform additional duties as required.

Skills

Team leadership

Problem-solving

Communication

Resilience

Continuous improvement

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

PowerPoint

Word

Reporting tools

APIs

Job description

ACE Money Transfer is seeking a hands-on Team Lead – Operations to guide the day-to-day operations of the Payments & Ops function. You will supervise and coach the team, ensure payments are processed accurately, on time and per service standards.

Reporting to the Assistant Manager – Operations Unit, you will coordinate with Customer Experience, IT, Finance and external partners, drive continuous improvement, monitor KPIs and ensure compliance.