Onsite GCP DevOps & Production Reliability Engineer

HR Navigator; Islamabad; On-site; PKR 2,790,000 - 3,348,000; Full time

Job summary

Provox Global in Islamabad is seeking a hands-on GCP DevOps & Production Support Engineer to own the health, reliability, and performance of production systems—spanning cloud infrastructure, databases, APIs, webhooks, scheduled jobs, and telephony workflows.

You will work across the stack from Cloud Run and Cloud SQL to IAM, with Node.js for webhook services, and you will implement monitoring, alerting, and incident response.

Qualifications

• Professional English: Strong English communication skills are required for US-based clients.
• A minimum of 3 years of relevant experience is required.
• Strong hands-on experience with Google Cloud Platform in a DevOps/production support role.
• Practical experience with Cloud Run, Cloud Functions, Cloud SQL, IAM, Cloud Logging, Cloud Monitoring, and service accounts.
• Strong Node.js skills for API services, webhooks, and debugging.

Responsibilities

• Own day-to-day GCP operations including database administration, performance reviews, backups, and reliability.
• Monitor production health across webhooks, APIs, scheduled jobs, telephony flows, and database activity.
• Build and maintain alerting for failures, uptime issues, webhook errors, latency, and abnormal transactions.
• Manage GCP access control, IAM permissions, service accounts, and environment security.
• Provide Node.js development support for webhook services, API integrations, logging, and tooling.
• Support Dialogflow CX to webhook integrations, including debugging and environment deployment issues.
• Help diagnose incidents across Dialogflow CX, Google Phone Gateway, SIP integrations, REST APIs, and Cloud SQL.
• Advise on clean implementation patterns, observability, and production-safe deployment practices.
• Build ad hoc operational reports from Cloud SQL, logs, and event tables.
• Support Dialogflow CX flow/playbook development and debugging.
• Assist with LLM prompt engineering for appointment triage and extraction workflows.

Skills

GCP

DevOps

Node.js

SQL

CI/CD

GitHub

Dialogflow CX

Monitoring

IAM

Tools

Cloud Run

Cloud Functions

Cloud SQL

Cloud Logging

Cloud Monitoring

Service Accounts

Job description

Provox Global in Islamabad is seeking a hands-on GCP DevOps & Production Support Engineer to own the health, reliability, and performance of production systems—spanning cloud infrastructure, databases, APIs, webhooks, scheduled jobs, and telephony workflows.

You will work across the stack from Cloud Run and Cloud SQL to IAM, with Node.js for webhook services, and you will implement monitoring, alerting, and incident response.