GCP DevOps & Production Reliability Eng - Islamabad Onsite

Navigator HR Consulting Solutions; Islamabad; On-site; PKR 2,790,000 - 3,348,000; Full time

Job summary

Provox Global in Islamabad is seeking a hands-on GCP DevOps & Production Support Engineer to own health, reliability, and performance of our production systems, spanning cloud infrastructure, databases, APIs, webhooks, scheduled jobs, and telephony workflows.

This onsite role requires strong English communication, 3+ years of GCP experience, and deep know-how of Cloud Run, Cloud Functions, Cloud SQL, IAM, and CI/CD with Cloud Build and GitHub.

Qualifications

• 3+ years of hands-on experience with Google Cloud Platform in DevOps/production support.
• Strong Node.js experience for API services and webhooks.
• Experience with Cloud Run, Cloud Functions, Cloud SQL, IAM, logging, monitoring.
• Ability to optimize SQL queries for ops and diagnostics.
• Proficient in CI/CD with Cloud Build and GitHub.
• Excellent English communication with US-based clients.
• Experience with production incident diagnosis and troubleshooting.

Responsibilities

• Own day-to-day GCP operations, including database administration, performance review, query troubleshooting, backups, and reliability
• Monitor production health across webhooks, APIs, scheduled jobs, telephony flows, and database activity
• Build and maintain alerting for process failures, uptime issues, webhook errors, latency, and abnormal transaction patterns
• Manage GCP access control, IAM permissions, service accounts, and environment-level security
• Provide Node.js development support for webhook services, API integrations, logging, and operational tooling
• Support Dialogflow CX to webhook integrations, including request/response debugging, session parameter handling, fulfillment behavior, and environment deployment issues
• Help diagnose production incidents across Dialogflow CX, Google Phone Gateway, SIP integrations, REST APIs, Cloud Logging, and Cloud SQL
• Advise the internal team on clean implementation patterns, maintainability, observability, and production-safe deployment practices
• Build ad hoc operational reports from Cloud SQL, logs, and event tables
• Support Dialogflow CX flow/playbook development and debugging
• Assist with LLM prompt engineering for appointment triage, caller intent handling, and structured extraction workflows
• Support Google Phone Gateway and SIP configuration management
• Implement or improve CI/CD pipelines using Cloud Build or similar tooling
• Manage deployments across Cloud Run, Cloud Functions, and App Engine where applicable
• Support GitHub-based version control workflows and deployment branching practices
• Improve automated testing, endpoint testing, and interactive debugging capabilities
• Collaborate with developers and business stakeholders to ensure smooth releases and reliable production behavior

Skills

English communication

GCP DevOps

Node.js

MySQL / Cloud SQL

SQL optimization

CI/CD practices

Cloud Build

GitHub workflows

Logging & monitoring

Incident troubleshooting

Tools

Cloud Run

Cloud Functions

IAM

Cloud SQL

Dialogflow CX

REST APIs

Job description

Provox Global in Islamabad is seeking a hands-on GCP DevOps & Production Support Engineer to own health, reliability, and performance of our production systems, spanning cloud infrastructure, databases, APIs, webhooks, scheduled jobs, and telephony workflows.

This onsite role requires strong English communication, 3+ years of GCP experience, and deep know-how of Cloud Run, Cloud Functions, Cloud SQL, IAM, and CI/CD with Cloud Build and GitHub.