Online consultant

NextSolutions; Khanpur; On-site; PKR 3,958,196 - 4,741,135; Full time

Benefits offered by this job

Competitive salary of $1400 per month

Free visa and ticket provided

Opportunity for growth

Job summary

NextSolutions in Khanpur is seeking an Online Consultant responsible for providing excellent customer service to our e-commerce customers. You'll handle inquiries and resolve issues via email, chat, and social media while also monitoring product reviews.

This full-time role offers a competitive salary of $1400 per month, plus benefits like free visa and ticket for non-Khanpur citizens.

Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• Fluent in English (both written and verbal).
• Excellent communication skills, both written and verbal.

Responsibilities

• Respond to customer inquiries and complaints in a timely manner.
• Provide accurate information about products, services, and policies.
• Resolve product or service issues by investigating the problem.

Skills

Fluent in English

Excellent communication skills

Customer-oriented mindset

Strong problem-solving skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

As an Online Consultant you will be responsible for providing excellent customer service and support to our e-commerce customers. Your main duties will include responding to customer inquiries and resolving issues through various communication channels such as email, chat, and social media. You will also monitor product reviews and feedback and suggest improvements to our online platform.

This is a full‑time position with a salary of $1400 per month plus benefits.

Key Responsibilities

• Respond to customer inquiries and complaints in a timely manner.
• Provide accurate information about products, services, and policies.
• Resolve product or service issues by investigating the problem and finding the best solution.
• Monitor and respond to product reviews and feedback from customers.
• Suggest improvements to our online platform based on customer feedback.
• Collaborate with other team members to ensure consistent customer service experience.
• Maintain accurate records of customer interactions and transactions.

Requirements

• High school diploma or equivalent; bachelor’s degree is a plus.
• Fluent in English (both written and verbal). Knowledge of other languages is a plus.
• Excellent communication skills, both written and verbal.
• Customer-oriented mindset with the ability to adapt/respond to different types of customers.
• Strong problem‑solving skills with attention to detail.
• Familiarity with e-commerce platforms is a plus but not required.

Benefits

• Competitive salary of $1400 per month.
• Free visa and ticket provided for non‑Khanpur citizens.
• Opportunity for growth within the company.
• Friendly work environment.