Officer Joint Shop - Abbotabad

PTCL.Official; Hazara Division; Hybrid; PKR 800,000 - 1,200,000; Full time

Job summary

PTCL Official is seeking a results-oriented professional to ensure service quality, customer satisfaction, and SOP compliance while supporting revenue targets in a hybrid work environment in Pakistan. You will drive operational efficiency, develop team capabilities, and uphold the company's culture of excellence as you engage with customers and internal stakeholders.

The ideal candidate holds a HEС-recognized Bachelor's degree, strong MS Office and CRM experience, and excellent communication

Qualifications

• Bachelor's degree from HEC recognized institute.
• Hands on experience with Microsoft Office Suite i.e. Excel, PowerPoint and Word.
• CRM software knowledge/experience.
• Excellent communication, both verbal & written: good negotiation, drafting and research skills.

Responsibilities

• Ensure service quality standards and SOP compliance to enhance customer satisfaction and service delivery.
• Improve service efficiency by optimizing operational processes, resource utilization, and turnaround times.
• Achieve commercial targets by driving revenue growth, sales performance, and overall business results.
• Strengthen knowledge management through continuous learning, product and process knowledge updates, and adherence to organizational standards.

Skills

Communication

Negotiation

Drafting

Research

Education

Bachelor's degree (HEC recognized)

Tools

MS Office

Excel

PowerPoint

Word

CRM Software

Job description

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values:

With a clear vision to become the largest technology player driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for ensuring service quality, customer satisfaction, and compliance with established SOPs, customer-handling standards, mystery shopping assessments, and shop service standards. It also focuses on achieving commercial and revenue targets, improving service efficiency, developing team capabilities, and enforcing the organization’s compliance framework through appropriate monitoring and corrective actions.

HOW CAN YOU EXPRESS YOUR TALENT

• Ensure service quality standards and SOP compliance to enhance customer satisfaction and service delivery.
• Improve service efficiency by optimizing operational processes, resource utilization, and turnaround times.
• Achieve commercial targets by driving revenue growth, sales performance, and overall business results.
• Strengthen knowledge management through continuous learning, product and process knowledge updates, and adherence to organizational standards.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Bachelors Degree from HEC recognized institute.
• Hands on experience with Microsoft Office Suite i.e. Excel, Power point and Word
• CRM Software or related knowledge/experience.
• Excellent communication, both verbal & written: Good negotiation, drafting and research skills.

PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.