Night-Shift Retention Specialist, Final Expense

Prime BPO 2; Saddar; On-site; PKR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Competitive salary

Uncapped bonuses

Training allowance

Medical benefits

Gym & salon membership

Free meals, coffee & tea

Paid leaves (12–16)

Career growth opportunities

Job summary

PRIME BPO is seeking a Retention Officer for the Final Expense Campaign in Rawalpindi. This full-time, on-site role operates on the night shift with a salary of 100K. Candidates will handle retention calls and work to prevent policy cancellations while ensuring excellent customer satisfaction.

The position requires 6 months of Final Expense experience, strong communication and objection-handling skills, and the ability to perform under pressure. Training and bonuses are part of the package.

Qualifications

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Responsibilities

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Skills

Excellent verbal communication

Active listening

Objection handling

Negotiation abilities

Customer retention

Tools

CRM software

Job description

PRIME BPO is seeking a Retention Officer for the Final Expense Campaign in Rawalpindi. This full-time, on-site role operates on the night shift with a salary of 100K. Candidates will handle retention calls and work to prevent policy cancellations while ensuring excellent customer satisfaction.

The position requires 6 months of Final Expense experience, strong communication and objection-handling skills, and the ability to perform under pressure. Training and bonuses are part of the package.