Night-Shift Customer Support Specialist | Fluent English

Transpotech Services; Lahore; On-site; PKR 1,116,000 - 1,786,000; Full time

Benefits offered by this job

Performance incentives

Medical Insurance

Provident fund

Life insurance

Office events

Paid time off

Leaves encashment

Annual increments

Training & development

Job summary

Transpotech Services in Lahore is seeking a dedicated Customer Service professional to join our team. You will be the primary point of contact for clients, handling inquiries, processing orders, and coordinating with drivers to ensure timely dispatch.

The role requires excellent spoken English with a neutral American or British accent, strong computer and typing skills, and experience with CRMs. A bachelor's degree is preferred and prior US-facing support is a plus.

Qualifications

• Bachelor's degree or equivalent; abroad degree preferred.
• Experience with customer support, preferably US-facing.
• Strong English communication and typing skills.

Responsibilities

• Respond to customer inquiries promptly across channels.
• Process orders, forms, applications and requests.
• Coordinate with drivers for efficient dispatch.
• Maintain records of interactions and feedback.
• Provide professional customer support and ensure satisfaction.

Skills

Excellent spoken English

Multitasking

CRM familiarity

Computer skills

Typing speed

US experience desirable

Education

Bachelor's degree or equivalent

Tools

CRMs

Job description

Transpotech Services in Lahore is seeking a dedicated Customer Service professional to join our team. You will be the primary point of contact for clients, handling inquiries, processing orders, and coordinating with drivers to ensure timely dispatch.

The role requires excellent spoken English with a neutral American or British accent, strong computer and typing skills, and experience with CRMs. A bachelor's degree is preferred and prior US-facing support is a plus.