LogicMonitor Administrator

119 dinCloud Pakistan (Private) Limited; Islamabad; Remote; PKR 1,800,000 - 3,200,000; Full time

Job summary

XTIUM is seeking an experienced LogicMonitor Platform Administrator to join our global team. You will manage day-to-day LM operations, onboard devices, build dashboards, and integrate with ITSM workflows and cloud platforms.

The role requires strong scripting skills and hands-on experience with LM modules, Envision, and Edwin AI. Collaborate with ServiceNow, Salesforce, and infrastructure teams to ensure robust monitoring coverage across servers, networks, and cloud resources.

Qualifications

• 5+ years administering LogicMonitor or similar enterprise monitoring platforms.
• 2+ years of LogicMonitor specific experience.
• Proficiency in Groovy, Java, Python and automation scripting.
• Experience with Linux and Windows server environments.
• Strong understanding of SNMP, WMI, OID, and monitoring protocols.
• Experience building or customizing monitoring DataSources or templates.
• Familiarity with REST APIs, JSON, and integration workflows.
• Experience with Azure and AWS cloud platforms.

Responsibilities

• Administer LogicMonitor platform including users, configs, dashboards and alerts.
• Onboard devices, validate monitoring, tune thresholds, and ensure data hygiene.
• Develop DataSources, EventSources, and scripts; automate tasks.
• Build integrations with ServiceNow, Salesforce, and cloud platforms.
• Collaborate with cross-functional teams for monitoring coverage and improvements.
• Document processes, patterns, and best practices.

Skills

LogicMonitor Admin

Groovy

Java

Python

Linux/Windows

SNMP/WMI

REST APIs

Tools

Groovy

Java

Python

PowerShell

Job description

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

Job Description: What You Will Do

LogicMonitor Platform Administration

• Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
• Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
• Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
• Maintain data consistency, accuracy, and hygiene within the platform.
• Build reports for clients and internal Service Delivery staff.
• Research, update, and maintain 1000’s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware.
• Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
• Experience with LogicModules.
• Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents).

Monitoring Engineering & Automation

• Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.
• Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools.
• PowerShell scripting experience is a plus.
• Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
• Build internal tools and scripts to streamline monitoring processes and ensure scalability.

Device Onboarding & Monitoring Optimization

• Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs.
• Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
• Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
• Collaborate with server, network, cloud, and application teams to define monitoring requirements.
• Collaborate with clients and onboarding project teams for device and client onboarding.

API & Cloud Integrations

• Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).
• Develop custom collectors or scripts to support platforms not covered by native integrations.

Cross-Functional Collaboration

• Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
• Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.
• Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations.
• Document processes, standards, DataSource customizations, workflows, and integration patterns.
• Provide recommendations for monitoring improvements, standardization, and automation opportunities.

What Qualifies You

Required Skills and Qualifications

• 5+ years of administering LogicMonitor or enterprise monitoring platforms.
• 2+ years of LogicMonitor specific experience.
• Proficiency in Groovy, Java, Python, and general automation scripting.
• Experience working with modern Linux and Windows systems environments.
• Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
• Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
• Experience building or customizing monitoring DataSources or equivalent monitoring templates.
• Familiarity with REST APIs, JSON, and integration workflows.
• Experience with cloud platforms: Azure, AWS.
• Ability to analyze complex monitoring data and troubleshoot collection issues.
• Strong documentation, communication, and team collaboration abilities.

Preferred Qualifications/Experience

• LogicMonitor Certified Professional (LMCP) or equivalent certifications.
• Experience with infrastructure automation (Ansible, Terraform, PowerShell).
• Familiarity with modern CI/CD workflows.
• Background or familiarity in SRE, DevOps, or monitoring engineering roles.
• Knowledge of container monitoring (Kubernetes, Docker).
• Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
• Experience with ITIL practices and service management frameworks.

XTIUM is an equal opportunity employer.

Remote

At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.