MSP Contract & Billing Specialist

Prime System Solutions; Islamabad; Sur place; PKR 900 000 - 1 500 000; Plein temps

Résumé du poste

Prime System Solutions is seeking an Agreement & Billing Specialist to manage contract administration, MSAs, and billing operations within an MSP environment. The role focuses on configuring agreements in ConnectWise Manage to reflect services, pricing, terms, and coverage, with exposure to NetSuite.

The successful candidate will review contracts, MSAs, and SOWs, align sales and finance with contracted terms, and ensure accurate billing, renewal tracking, and change-order control.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field.
• 3+ years of contract administration, billing operations, or finance operations, preferably MSP/IT services.
• Hands-on experience with ConnectWise Manage, particularly agreements, additions, billing cycles, and invoicing.
• Understanding of MSP billing models (recurring, fixed-fee, project-based, time-and-materials).
• Proficiency in Microsoft Excel and experience with billing reviews and reconciliations.
• Familiarity with NetSuite, especially customer, item, and billing records.

Responsabilités

• Review contracts, MSAs, SOWs, amendments, and renewals to identify services, pricing, quantities, billing frequency, contract terms, and renewal conditions
• Set up and maintain customer agreements, service additions, billing cycles, and renewal settings in ConnectWise Manage
• Ensure agreement configurations accurately reflect executed contracts, including service coverage, pricing, and applicable billing terms
• Review quotes, proposals, and sales opportunities against signed contracts and flag discrepancies or unclear terms
• Coordinate with Sales, Project Management, Service Delivery, and Finance to ensure project implementation aligns with contracted services
• Identify out-of-scope services and ensure approved change orders or contract amendments are obtained before additional work proceeds
• Manage agreement amendments, service additions/removals, price changes, renewals, escalators, and terminations
• Track contract expiration dates and upcoming renewals, coordinating necessary actions with relevant teams
• Conduct periodic agreement audits to verify billing accuracy and identify discrepancies between contracts, configured agreements, delivered services, and invoices
• Reconcile agreement additions against vendor-billed services, including Pax8 and Microsoft CSP subscriptions, where applicable
• Support Finance with month-end reviews, billing disputes, revenue-related queries, and audit requirements
• Maintain accurate contract records, agreement documentation, reporting trackers, and process documentation
• Generate reports on agreement status, upcoming renewals, pricing changes, and billing discrepancies

Connaissances

Contract administration

Billing operations

MSP billing models

ConnectWise Manage

NetSuite knowledge

Excel

Communication

Formation

Bachelor's degree in Business Administration/Finance/Accounting

Outils

ConnectWise Manage

NetSuite

Pax8

Microsoft CSP

Description du poste

Prime System Solutions is seeking an Agreement & Billing Specialist to manage contract administration, MSAs, and billing operations within an MSP environment. The role focuses on configuring agreements in ConnectWise Manage to reflect services, pricing, terms, and coverage, with exposure to NetSuite.

The successful candidate will review contracts, MSAs, and SOWs, align sales and finance with contracted terms, and ensure accurate billing, renewal tracking, and change-order control.