Agreement & Billing Specialist

Prime System Solutions; Islamabad; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Prime System Solutions is seeking an Agreement & Billing Specialist to manage contract administration, MSAs, and billing operations within an MSP environment. The role focuses on configuring agreements in ConnectWise Manage to reflect services, pricing, terms, and coverage, with exposure to NetSuite.

The successful candidate will review contracts, MSAs, and SOWs, align sales and finance with contracted terms, and ensure accurate billing, renewal tracking, and change-order control.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field.
• 3+ years of contract administration, billing operations, or finance operations, preferably MSP/IT services.
• Hands-on experience with ConnectWise Manage, particularly agreements, additions, billing cycles, and invoicing.
• Understanding of MSP billing models (recurring, fixed-fee, project-based, time-and-materials).
• Proficiency in Microsoft Excel and experience with billing reviews and reconciliations.
• Familiarity with NetSuite, especially customer, item, and billing records.

Responsibilities

• Review contracts, MSAs, SOWs, amendments, and renewals to identify services, pricing, quantities, billing frequency, contract terms, and renewal conditions
• Set up and maintain customer agreements, service additions, billing cycles, and renewal settings in ConnectWise Manage
• Ensure agreement configurations accurately reflect executed contracts, including service coverage, pricing, and applicable billing terms
• Review quotes, proposals, and sales opportunities against signed contracts and flag discrepancies or unclear terms
• Coordinate with Sales, Project Management, Service Delivery, and Finance to ensure project implementation aligns with contracted services
• Identify out-of-scope services and ensure approved change orders or contract amendments are obtained before additional work proceeds
• Manage agreement amendments, service additions/removals, price changes, renewals, escalators, and terminations
• Track contract expiration dates and upcoming renewals, coordinating necessary actions with relevant teams
• Conduct periodic agreement audits to verify billing accuracy and identify discrepancies between contracts, configured agreements, delivered services, and invoices
• Reconcile agreement additions against vendor-billed services, including Pax8 and Microsoft CSP subscriptions, where applicable
• Support Finance with month-end reviews, billing disputes, revenue-related queries, and audit requirements
• Maintain accurate contract records, agreement documentation, reporting trackers, and process documentation
• Generate reports on agreement status, upcoming renewals, pricing changes, and billing discrepancies

Skills

Contract administration

Billing operations

MSP billing models

ConnectWise Manage

NetSuite knowledge

Excel

Communication

Education

Bachelor's degree in Business Administration/Finance/Accounting

Tools

ConnectWise Manage

NetSuite

Pax8

Microsoft CSP

Job description

Job Title: Agreement & Billing Specialist

Experience: 3-5 Years

Employment Type: Full-time

Summary

Description

Job Title: Agreement & Billing Specialist

Experience: 3-5 Years

Employment Type: Full-time

Timings: 5 PM- 2 AM PKT

Summary

We are looking for a detail-oriented Agreement & Billing Specialist with strong experience in contract administration, agreement management, and billing operations, preferably within an MSP or IT services environment. The role involves reviewing customer contracts, MSAs, and SOWs, and accurately configuring agreements in ConnectWise Manage to ensure contracted services, pricing, billing terms, and service coverage are correctly reflected. The ideal candidate will have hands‑on experience with ConnectWise Manage agreements, a good understanding of MSP billing models, and familiarity with NetSuite.

Responsibilities

• Review customer contracts, MSAs, SOWs, amendments, and renewals to identify services, pricing, quantities, billing frequency, contract terms, and renewal conditions
• Set up and maintain customer agreements, service additions, billing cycles, and renewal settings in ConnectWise Manage
• Ensure agreement configurations accurately reflect executed contracts, including service coverage, pricing, and applicable billing terms
• Review quotes, proposals, and sales opportunities against signed contracts and flag discrepancies or unclear terms
• Coordinate with Sales, Project Management, Service Delivery, and Finance to ensure project implementation aligns with contracted services
• Identify out-of-scope services and ensure approved change orders or contract amendments are obtained before additional work proceeds
• Manage agreement amendments, service additions/removals, price changes, renewals, escalators, and terminations
• Track contract expiration dates and upcoming renewals, coordinating necessary actions with relevant teams
• Conduct periodic agreement audits to verify billing accuracy and identify discrepancies between contracts, configured agreements, delivered services, and invoices
• Reconcile agreement additions against vendor‑billed services, including Pax8 and Microsoft CSP subscriptions, where applicable
• Support Finance with month‑end reviews, billing disputes, revenue‑related queries, and audit requirements
• Maintain accurate contract records, agreement documentation, reporting trackers, and process documentation
• Generate reports on agreement status, upcoming renewals, pricing changes, and billing discrepancies

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field; equivalent work experience will also be considered
• 3+ years of experience in contract administration, billing operations, or finance operations, preferably within an MSP or IT services environment
• Hands‑on experience with ConnectWise Manage, particularly agreements, additions, billing cycles, and invoicing
• Ability to review and interpret customer contracts, MSAs, and SOWs and translate contractual terms into system configurations
• Strong understanding of MSP billing models, including recurring, fixed‑fee, project‑based, and time‑and‑materials billing
• Proficiency in Microsoft Excel and experience with billing reviews, reconciliations, and data accuracy
• Familiarity with NetSuite, particularly customer, item, and billing records, will be preferred
• Experience with vendor and distributor billing reconciliation, such as Pax8 and Microsoft CSP, will be an advantage
• Understanding of contract‑to‑cash processes, revenue recognition principles, and internal audit requirements
• Strong analytical, organizational, and problem‑solving skills with exceptional attention to detail
• Excellent written and verbal communication skills, with the ability to coordinate across Sales, Finance, Project Management, and Service Delivery teams