Microsoft 365 & Azure Service Desk Engineer

Mobiz IT

Karachi Division

On-site

PKR 2,008,800 - 3,348,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Benefits package

Modern technology stack

Job summary

Mobiz IT in Karachi, Pakistan, seeks a mid‑level Service Desk Engineer to support end users across Microsoft 365, Azure AD, Intune, and AVD. You’ll resolve incidents, fulfill service requests, and maintain ticket lifecycles with a strong focus on quality communication.

The role requires hands‑on experience with Microsoft 365, Entra ID, Intune/Autopilot, and ITSM (ServiceNow); a Bachelor’s degree is preferred. Join a collaborative team delivering managed services with growth opportunities.

Qualifications

Bachelor’s degree in IT, CS, or a related field.
3–5 years of IT support with direct end‑user service responsibilities.
Solid hands‑on experience with Microsoft 365 administration: Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Demonstrable experience with Microsoft Intune—device enrollment, compliance policies, configuration profiles, app deployment, and Autopilot provisioning.
Experience with ServiceNow or similar ITSM platforms for incident/service request lifecycle management.

Responsibilities

Serve as the primary contact for Tier 1/2 incidents and service requests via ServiceNow, email, and Teams.
Triage, categorize, and prioritize tickets, apply runbooks, and drive first‑contact resolution where possible.
Diagnose and resolve issues across Microsoft 365 apps, Windows 10/11, hardware, connectivity, and identity access.
Manage ticket lifecycle with accurate status updates and clear resolutions to end users.
Escalate unresolved or out‑of‑scope incidents with complete investigation summaries to engineering teams.
Maintain concurrent queues while upholding documentation quality and SLA adherence.
Administer Microsoft 365 tenant services: Exchange Online mailbox management, Teams configuration, SharePoint site admin, and OneDrive policy enforcement.
Manage user lifecycle in Entra ID: user creation, group membership, license assignment, MFA enrollment, Conditional Access troubleshooting, and offboarding.
Troubleshoot mail flow, including hybrid Exchange configs, mail routing, and spam filtering.
Support Teams Voice and calling plan configurations and related setup tasks.
Manage SharePoint Online permissions and document libraries; handle external sharing policies.
Build, maintain, and deploy Windows 10/11 device images using Intune and Autopilot; enroll devices and tune ESP.
Manage Intune policies, app deployments, and update rings; troubleshoot enrollment failures and co-management with SCCM/MECM.
Perform remote endpoint diagnostics via Intune and PowerShell scripting to resolve OS-level issues.
Package and deploy Win32 and LOB apps; ensure endpoint security baselines via Defender/BitLocker.
Provide Tier 1/2 AVD support: session host connectivity, profile load issues, and image lifecycle tasks.
Monitor AVD health with Azure Monitor; manage host pool assignments and entitlements.
Coordinate with cloud engineering for scaling plans and reprovisioning needs.