Medical Support Executive, Punjabi

Noora Health; Punjab; On-site; PKR 2,478,000 - 4,956,000; Full time

Job summary

Noora Health is expanding its Care Companion Program through a WhatsApp-based Remote Engagement Service (RES) to assist families with medical and non-medical questions in regional languages. You will engage with caregivers, respond to queries, and document interactions per protocol.

Ideal candidates are fresh BSc Nursing graduates with language proficiency in Punjabi and optional Hindi, comfortable with Android devices and common web tools, and willing to work 8 hours daily.

Qualifications

• Fresh graduates with BSc Nursing are welcome, with 0–2 years of clinical experience preferred.

Responsibilities

• Manage all tech platforms for the Remote Engagement Service (RES) including copilot, RapidPro, Turn, Text-it, WhatsApp etc.
• Respond to queries from patients and families as trained by the team.
• Translate questions from regional languages (Punjabi/Hindi) to English for the medical team.
• Document conversations per protocols.
• Keep RES reports updated on the drive.
• Call families in Punjabi/Hindi and record call details as required.
• Conduct surveys as needed.
• Participate in additional RES activities.

Skills

Punjabi language

Hindi language

Education

BSc Nursing

Job description

WHO WE ARE

YosAid Innovation Foundation works with health systems in India to promote innovative healthcare practices and skills among the patients and their families.

As part of this effort, YosAid has partnered with Noora Health to implement the Care Companion Program in India and support Noora Health’s mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

WHAT YOU WILL DO

You will be working on our WhatsApp based Remote Engagement Service (RES), which is a follow-up to our intervention Care Companion Program (CCP). This service provides families a platform to ask medical and non-medical questions in their regional language. You will be answering their queries through this platform and call them as and when needed. You are expected to

• Manage all tech platforms related to our Remote engagement service (like copilot, rapidpro, turn, text-it, WhatsApp etc.)
• Respond to queries asked by patients and families as per training given by our team.
• Translating the questions from regional languages (Punjabi Hindi) to English for our medical team to understand.
• Documenting the conversations as per protocols.
• Keeping the Remote engagement service reports up to date on the drive.
• Calling families, talking to them in one of these regional languages (Punjabi /Hindi) and recording the call details as per the format given.
• Conducting surveys as and when needed.
• Participate in any additional activities related to the RES.

WHAT WE ARE LOOKING FOR

• Fresh candidates from BSC - nursing background can apply. (Good to have 1/2 years of clinical experience)
• Fluency in speaking, reading, and writing one of these languages (Punjabi ). We will be testing language skills to ensure you can communicate with families and with our medical team.
• Proficiency in Hindi language will be preferred.
• Comfortable using android phones, laptop, web browsers, Gmail, and other popular online websites.
• Working hours - 8 hours