Medical Receptionist, Phlebotomy Centre – Silakot

aku; Pakistan; On-site; PKR 446,000 - 670,000; Full time

Job summary

Aga Khan University Hospital in Sialkot, Pakistan, invites applications for the Medical Receptionist, Phlebotomy Centre. The role combines front-desk responsibilities with phlebotomy duties across our CAP-accredited laboratory network.

The successful candidate will coordinate patient flow, explain procedures, and ensure accurate test documentation. Requirements include a Bachelor’s degree, at least two years of relevant experience (including one year as a phlebotomist), strong communication

Qualifications

• Bachelor’s degree is required.
• At least two years of relevant work experience, including one year as a Phlebotomist.
• Strong interpersonal and communication skills.
• Proficiency in computers and basic applications.
• Willingness to work shifts.

Responsibilities

• Check and process laboratory tests prescribed by doctors.
• Explain tests and procedures to patients to ensure proper specimen collection.
• Hand over laboratory reports after verifying details.
• Handle cash/transactions and maintain daily cash records per policy.
• Confirm test requirements with patients and provide instructions for specimen collection.
• Respond to inquiries about tests and schedule appointments for special tests.
• Serve as Phlebotomist at collection points when required.

Skills

Interpersonal skills

Communication skills

Computer literacy

Education

Bachelor's degree

Job description

Medical Receptionist, Phlebotomy Centre – Silakot

Entity: Aga Khan University Hospital

Location: Sialkot, Pakistan

Introduction:

The Aga Khan University Hospital Clinical Laboratories are the first in Pakistan to be accredited by the College of American Pathologists (CAP), which is considered as a gold standard in laboratory testing in the world. We are one of the largest lab networks in the world that is CAP accredited, and with our team of highly qualified faculty, phlebotomists and technologists, we ensure to deliver fast and accurate results for routine and specialized testing, that are accepted by the doctors nationwide and globally. Our laboratory network is present in more than 290 locations spread over 125 cities in Pakistan and our value-added services include mobile app service, stat reports, SMS alert, home lab sample collection (blood, urine, stool and other samples are collected from home), e-reports, real-time critical result reporting, multi-column reports and much more.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• check and process the laboratory tests prescribed by the doctors
• brief the patients about laboratory test and procedures so that the specimens are collected as per the lab test requirements
• hand over laboratory test reports to the concerned individuals after checking necessary details
• handle cash and credit transactions; and maintain records of the excess/shortage of cash according to the laboratory policy on a daily basis
• check and confirm test requirements with the patients and provide necessary verbal / written instructions so that the specimens are collected as per requirements
• handle telephonic and in-person inquiries regarding laboratory tests and schedule patient’s appointments for special tests
• dual function as a Phlebotomist at collection points, as and when required.

Requirements:

You should have:

• a Bachelor’s degree
• at least two years of relevant work experience, including one year of experience as a Phlebotomist
• good interpersonal skills, particularly communication skills
• good command over the use of computers and basic applications
• adequate knowledge of laboratory tests and procedures
• flexibility to perform shift duties.

Comprehensive employment reference checks will be conducted.