Marketing Support Coordinator (Delivery Platforms) Full Time · Onsite · Lahore View Role

Murkez Technologies; Lahore; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

Murkez Technologies in Lahore, Pakistan, is seeking a Marketing Support Coordinator (Delivery Platforms) to manage listings on Uber Eats and similar platforms and coordinate pricing alignment with the PriceBook team. The role includes handling basic IT issues, promoting in-app deals, and optimizing product images and descriptions.

You will also support the loyalty program, generate performance reports, and maintain clear communication with US-based store managers and the operations team.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 1–3 years in IT support, digital marketing, e-commerce or related field.
• Strong command of English (written and spoken).
• Comfort with troubleshooting software/hardware (tablets, POS, logins).
• Experience using AI-based image editing tools.

Responsibilities

• Configure and maintain store listings and product catalogs on Uber Eats, DoorDash and similar platforms.
• Resolve basic technical issues remotely for store staff; escalate complex issues.
• Coordinate with PriceBook team to ensure pricing and product info match in-store pricing.
• Create, schedule and update in-app promotions and track performance.
• Assist loyalty program and update point/discount rules.
• Enhance product images and standardize images using AI tools.
• Improve product titles/descriptions for better in-app search.
• Pull and organize order data and performance reports.
• Maintain professional communication with US-based store managers, Operations, and platform support.

Skills

English communication

IT troubleshooting

Digital marketing

E-commerce platforms

AI image editing tools

Attention to detail

Organization

Education

Bachelor's degree in Business Management, IT, Marketing or related

Tools

Canva AI

Adobe Firefly

POS/tablet systems

Job description

Job Title: Marketing Support Coordinator (Delivery Platforms)

Timing: 7:00 PM - 4:00 AM · Karachi (PKT)

Employment Type: Full Time (Onsite)

Location: Lahore, Pakistan

• Configure and maintain store listings and product catalogs on Uber Eats, DoorDash, and similar delivery platforms, including integration with store POS and tablet systems where applicable.
• Resolve basic technical issues (order sync errors, tablet connectivity, login and account problems) by remotely guiding store staff, and elevate complex issues to platform support or IT.
• Coordinate with the PriceBook team to ensure delivery-platform pricing and product information match in-store pricing.

Promotions & Listing Presentation

• Create, schedule, and update in-app promotions (e.g., free delivery over a set amount, percentage-off deals, and bundle offers), and track which ones perform best.
• Assist with the customer loyalty program, including updating point and discount rules and tracking participation.
• Enhance, edit, and standardize product and bundle images using AI-based tools, ensuring images accurately represent the actual products.
• Improve product titles and descriptions on each delivery platform so items are easier to find in in-app search.

Reporting & Communication

• Pull and organize order data and performance reports from each platform for management.
• Maintain clear, professional communication with U.S.-based store managers, the Operations team, and platform support by phone and email.

Requirements

• Bachelor's degree in Business Management, Information Technology, Marketing, or a related field, or equivalent practical experience.
• 1-3 years of experience in IT support, digital marketing, e-commerce, or a related field.
• Strong command of English (both written and verbal), with the ability to communicate confidently with U.S.-based stakeholders.
• Comfortable with computers and apps, including basic troubleshooting of software and hardware issues (tablets, POS systems, and logins).
• Comfortable using AI-based image editing and design tools (e.g., Canva AI, Adobe Firefly, or similar).
• Strong attention to detail and able to stay organized with recurring weekly tasks.

Preferred

• Experience with Uber Eats, DoorDash, or similar delivery platforms.
• Prior experience with IT support, POS systems, or basic tech troubleshooting.
• Prior experience with digital marketing or promotions.