Manager - SPEED

Sundaram Finance; Zhob; On-site; PKR 2,400,000 - 4,800,000; Full time

Job summary

Sundaram Finance Limited seeks an experienced quality and process improvement professional to lead gap analysis, SOP governance, and performance tracking across functional teams in a financial services setting.

The role emphasizes DMAIC-driven quality initiatives, data-driven decision making, and cross-functional collaboration. Strong documentation and communication skills are essential for success.

Qualifications

• Minimum 8+ years of experience in operations, quality, or process improvement.
• Lean Six Sigma Green Belt certification is mandatory; Black Belt is preferred.
• Prior exposure to financial services (lending / collections / operations), GCC or manufacturing sector is strongly preferred.
• Good data analysis skills; working knowledge of Excel, Power BI, or equivalent reporting tools.

Responsibilities

• Identify process gaps and document findings in a structured Process Gap Register.
• Support SOP creation and ensure proper implementation across departments; act as SOP custodian for assigned verticals.
• Work with teams to reduce rework and improve TAT; track rework rates weekly and elevate persistent issues to Head of Quality.
• Monitor quality metrics and ensure adherence to defined standards; publish weekly quality dashboards to business heads.
• Conduct regular quality checks and audits on a sampling-based methodology; maintain a documented audit trail.
• Maintain and track internal quality scores for departments.
• Support continuous improvement initiatives and facilitate Kaizen events within assigned verticals.
• Assist in executing quality improvement projects under DMAIC framework; coordinate with different departments; report progress.

Skills

Data analysis

Excel

Power BI

Stakeholder management

Documentation

Communication

Education

Lean Six Sigma Green Belt certification

Black Belt certification (preferred)

Tools

Power BI

Job description

• Identify process gaps and recommend improvements in day-to-day operations; document findings in a structured Process Gap Register
• Support SOP creation and ensure proper implementation across departments; act as SOP custodian for assigned verticals
• Work with teams to reduce rework and improve TAT; track rework rates weekly and elevate persistent issues to Head of Quality

B. Quality Monitoring & Performance Tracking

• Monitor quality metrics and ensure adherence to defined standards; publish weekly quality dashboards to business heads
• Conduct regular quality checks and audits on a sampling-based methodology; maintain a documented audit trail
• Maintain and track internal quality scores for departments
• Support continuous improvement initiatives and facilitate Kaizen events within assigned verticals

C. Execution of Quality Initiatives

• Assist in executing quality improvement projects under DMAIC framework
• Coordinate with different departments for implementation
• Track project progress and report updates to the Head of Quality through structured project status reports

D. Implementation & Adoption Support

• Support implementation of new processes and improvements
• Ensure smooth adoption of changes within teams
• Address operational challenges during transitions

E. Capability Building & Awareness

• Conduct basic quality and process training for team members
• Help create awareness of SOPs, quality practices, and FTR through visual management tools (dashboards, notice boards, digital alerts)

Preferred Candidate Profile

• Minimum 8+ years of experience in operations, quality, or process improvement
• Lean Six Sigma Green Belt (GB) certification is mandatory; Black Belt is preferred
• Prior exposure to financial services (lending / collections / operations), GCC or manufacturing sector is strongly preferred
• Good data analysis skills; working knowledge of Excel, Power BI, or equivalent reporting tools
• Demonstrated ability to manage cross-functional stakeholder relationships and drive results without direct authority
• Strong documentation and communication skills.