Process Excellence Manager (Lean Six Sigma)

Sundaram Finance Limited; Zhob; On-site; PKR 2,400,000 - 4,800,000; Full time

Job summary

Sundaram Finance Limited seeks an experienced quality and process improvement professional to lead gap analysis, SOP governance, and performance tracking across functional teams in a financial services setting.

The role emphasizes DMAIC-driven quality initiatives, data-driven decision making, and cross-functional collaboration. Strong documentation and communication skills are essential for success.

Qualifications

• Minimum 8+ years of experience in operations, quality, or process improvement.
• Lean Six Sigma Green Belt certification is mandatory; Black Belt is preferred.
• Prior exposure to financial services (lending / collections / operations), GCC or manufacturing sector is strongly preferred.
• Good data analysis skills; working knowledge of Excel, Power BI, or equivalent reporting tools.

Responsibilities

• Identify process gaps and document findings in a structured Process Gap Register.
• Support SOP creation and ensure proper implementation across departments; act as SOP custodian for assigned verticals.
• Work with teams to reduce rework and improve TAT; track rework rates weekly and elevate persistent issues to Head of Quality.
• Monitor quality metrics and ensure adherence to defined standards; publish weekly quality dashboards to business heads.
• Conduct regular quality checks and audits on a sampling-based methodology; maintain a documented audit trail.
• Maintain and track internal quality scores for departments.
• Support continuous improvement initiatives and facilitate Kaizen events within assigned verticals.
• Assist in executing quality improvement projects under DMAIC framework; coordinate with different departments; report progress.

Skills

Data analysis

Excel

Power BI

Stakeholder management

Documentation

Communication

Education

Lean Six Sigma Green Belt certification

Black Belt certification (preferred)

Tools

Power BI

Job description

Sundaram Finance Limited seeks an experienced quality and process improvement professional to lead gap analysis, SOP governance, and performance tracking across functional teams in a financial services setting.

The role emphasizes DMAIC-driven quality initiatives, data-driven decision making, and cross-functional collaboration. Strong documentation and communication skills are essential for success.