Manager Operations

Aahung; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Aahung in Karachi, Pakistan seeks a Manager Operations to oversee daily office operations, IT infrastructure, vendor management, and administrative services. The role reports to the Director Finance and requires hands-on leadership to ensure efficient, secure, and cost-effective operations.

The incumbent will manage asset records, vendor negotiations, IT maintenance, and logistics, while coordinating with diverse teams to support program delivery across locations in Pakistan.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–10 years of operations/administration experience.
• Proficiency in English and Urdu.

Responsibilities

• Operational systems and control responsibilities.
• Safety and security.
• Periodic reporting to the Director Finance regarding the functioning of the operational component.
• Lead cost-effective strategies and save unnecessary operational expenses.
• Follow up on IT-related issues.
• Coordinate with the landlord to resolve any operational issues smoothly.
• Maintain all vendor-related data, call for quotations, collect quotations from the program director, and forward them along with a comparative summary to the quotation selection committee.
• Be responsible for all fixed assets and other equipment, machinery, etc., and conduct physical counts and verification for the Director Finance.
• Be responsible for the safety and security of staff during trainings in Karachi and outside Karachi.
• Lead the operational component in coordination with operational staff.
• Oversee all IT equipment, including hardware and software solutions and maintenance, computer installations, checking hardware and software compatibility, timely backup of data systems, and all related computer issues.

Skills

Strong communication

Strong organizational

Creativity

Education

Bachelor’s degree

Job description

I. Position Information

Job title: Manager Operations

Reports to: Director Finance

Location: Karachi, Pakistan

II. Organizational Context

Aahung is a non-profit organization founded and registered in 1995. Aahung uses a rights-based approach to improve the quality of sexual and reproductive health services provided in Pakistan to men, women, and young people.

Aahung collaborates with partner institutions with the aim of building the capacity and knowledge base of service providers comprised of doctors, nurses, government health workers, community and field workers, teachers, and parents.

III. Essential Functions / Key Responsibilities and Duties/Results Expected

1. Key Responsibilities

• Operational systems and control responsibilities.
• Safety and security.
• Periodic reporting to the Director Finance regarding the functioning of the operational component.
• Lead cost-effective strategies and save unnecessary operational expenses.
• Follow up on IT-related issues.
• Coordinate with the landlord to resolve any operational issues smoothly.
• Maintain all vendor-related data, call for quotations, collect quotations from the program director, and forward them along with a comparative summary to the quotation selection committee.
• Be responsible for all fixed assets and other equipment, machinery, etc., and conduct physical counts and verification for the Director Finance.
• Be responsible for insurance coverage and maintenance, keep trackers, and coordinate with drivers on duty as and when required.
• Keep a track record of all assets, printed material, etc. through gate passes.
• Draft agreements with vendors and forward them to the Director Finance for approval.
• Be responsible for the safety and security of staff during trainings in Karachi and outside Karachi.
• Lead the operational component in coordination with operational staff.
• Oversee all IT equipment, including hardware and software solutions and maintenance, computer installations, checking hardware and software compatibility, timely backup of data systems, and all related computer issues.

2. Summary of Key Functions

• Ensure that routine office maintenance needs are met, including the running of all IT and other electronic equipment, office spaces, meeting rooms, and utilities.
• Manage renewal of agreements with relevant vendors for office utilities and IT-related work.
• Generate (after vetting) and maintain Aahung's vendor list for administrative support.
• Prepare and issue purchase orders for admin-related procurements.
• Draft admin-related agreements and get approval from the FD as required.
• Follow up with the landlord for building maintenance and renewal of the rent agreement as and when required.
• Ensure Aahung office, staff, and asset security.
• Get timely renewal of all general insurances.
• Supervise the Administration Coordinator and Logistics Coordinator.
• Supervise relevant support staff.
• Identify administrative staff training requirements and facilitate as per budget.
• Oversee all IT equipment, including hardware and software solutions and maintenance, computer installations, checking hardware and software compatibility, timely backup of data systems, all related computer issues, smooth running of internet and intranet, and procurements as per Aahung policies.
• Ensure timely and routine administrative meetings take place for any troubleshooting.

IV. Impact of Results

• Operational stability of the organization.

V. Competencies and Critical Success Factors

• Demonstrates commitment to the Organization's mission, vision, and values.
• Experience and understanding of operational policies, procedures, and issues.
• Displays commitment and output as per Organization requirements.
• Displays culture, gender, religion, race, nationality, and age sensitivity and adaptability.
• Respect for confidentiality and ability to adhere to confidentiality policies.

Functional Competencies

• Strong communication skills
• Strong organizational skills
• Exhibits creativity

VI. Recruitment Qualifications

• Education: Minimum bachelor's degree.
• Experience: Minimum of 5-10 years of experience desired in operations management.
• Language Requirements: Demonstrate effective written and spoken communication skills in English and Urdu.

VII. Working Conditions

Occasional travelling within the country will be required.