Manager Operations

Connect Logistics; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Connect Logistics is seeking a Manager Operations to lead daily warehouse operations, ensure client satisfaction, and drive facility performance. The role combines a Pharm-D background with hands-on operational excellence to optimize workflows, control costs, and prevent stock losses.

You will manage budgets, enforce QSHE and regulatory standards, develop a strong team, and partner with cross-functional heads to sustain service levels and profitability across 3PL pharma distribution environments.

Qualifications

• Pharm-D degree required.
• 5–7 years of progressive operational management in 3PL or pharma distribution.
• Proficient with SAP/Oracle ERP, advanced Excel, and analytics.
• Strong P&L, budget control, negotiation, and leadership.

Responsibilities

• Lead inbound, warehousing, value-added services, and outbound ops and enforce policies.
• Analyze workflows and KPIs; design data-driven improvements to maximize throughput.
• Ensure GDP/GMP regulatory compliance and customer SLAs.
• Prepare annual budgets and monitor expenditures.
• Design loss prevention and security protocols to protect stock.
• Drive monthly KPI reporting and convert metrics into action plans.
• Mentor and build a high-caliber warehouse team; recruit and coach.
• Coordinate with Admin/IT/QSHE/Finance for facilities and support.
• Maintain QSHE and workplace safety across all shifts.

Skills

Operations management

WMS/ERP (SAP/Oracle)

Advanced Excel

Data analytics

Team leadership

Education

Pharm-D

Tools

SAP

Oracle ERP

Job description

As Manager Operations, you will lead daily warehouse operations, client satisfaction, and overall facility performance. Bringing together a strong pharmaceutical background (Pharm-D) and operational expertise, you will focus on improving workflows, managing budgets, preventing stock losses, and leading a strong team while ensuring complete compliance with QSHE rules, legal regulations, and client service standards.

Responsibilities

• Operational Leadership & Execution: Direct all inbound, warehousing, value-added services, and outbound distribution operations by establishing, implementing, and enforcing operational, program, and personnel policies.
• Strategic Planning & Process Optimization: Analyze operational workflows and KPI benchmarks; design data-driven strategies to streamline supply chain processes, eliminate bottlenecks, and maximize facility throughput.
• Client SLA & Regulatory Compliance: Ensure all operations comply strictly with federal, state, and local material handling regulations, GDP/GMP pharma standards, and customer Service Level Agreements (SLAs). Partner with top management to draft and refine new customer SLAs.
• Financial Management & Budgeting: Achieve financial goals by preparing annual operational budgets, scheduling expenditures, tracking variances, implementing cost-reduction initiatives, and maximizing profitability.
• Loss Prevention & Security: Design and implement robust security protocols and strategies to prevent stock damage, theft, and inventory loss across all warehouse zones.
• KPI Reporting & Analytics: Drive monthly reporting of core logistics KPIs (order fulfillment rate, inventory accuracy, dock-to-stock time, MHE utilization) and convert metrics into actionable improvement plans.
• Workforce Development & Mentorship: Lead, mentor, and build a high-caliber warehouse team through strategic recruitment, task allocation, performance appraisals, coaching, and succession planning.
• Facility Maintenance & Cross-Departmental Synergy: Maintain the physical condition and aesthetics of the facility by managing work orders for maintenance and collaborating closely with Admin, IT, QSHE, and Finance heads.
• QSHE & Quality Assurance: Maintain a safe system of work, integrate product and facility quality, proactively identify hazards, and enforce full QSHE and workplace safety compliance across all shifts.

Requirements

• Education: Pharm-D (Doctor of Pharmacy) degree is mandatory.
• Experience: 5 to 7 years of progressive operational management experience in a fast-paced 3PL (Third-Party Logistics) or pharmaceutical distribution setting.
• Technical Proficiency: In-depth experience with enterprise WMS/ERP solutions (SAP/Oracle), Advanced Excel, and logistics data analytics.
• Core Competencies: P&L management, budget control, strong negotiation capabilities, workforce leadership, conflict resolution, and client management skills.