Manager Cloud Operations

Master Group; Islamabad; On-site; PKR 3,000,000 - 4,000,000; Full time

Job summary

Master Group is seeking a Manager, Cloud Operations to lead day-to-day cloud activities across Huawei, AWS, Azure, GCP or hybrid environments. You will supervise a team of cloud engineers, ensure 24/7 availability, and drive automation using IaC tools while aligning with security and governance requirements.

The role requires 7+ years in cloud operations, strong monitoring/incident response skills, and hands-on experience with multi-cloud platforms.

Qualifications

• BS degree in computer sciences or related field is required.
• 7+ years of relevant cloud operations experience.
• Hands-on with Huawei, AWS, Azure, or GCP.
• Strong knowledge of monitoring, observability, and incident response.
• Experience with IaC tools (Terraform, Ansible, Jenkins).
• Familiarity with networking, security, and identity management in cloud environments.
• Experience with Docker and Kubernetes in production.
• Leadership and mentoring of a cloud operations team.

Responsibilities

• Lead daily cloud operations, provisioning, monitoring, and incident management.
• Ensure 24/7 availability and performance of cloud-hosted apps.
• Develop and maintain runbooks, dashboards, and escalation procedures.
• Implement backup, disaster recovery, and business continuity plans.
• Mentor cloud operations engineers and drive automation with IaC.
• Coordinate with DevOps for deployment pipelines and upgrades.
• Monitor and optimize cost, performance, and reliability.
• Assist customers with workload migrations to ICL setup.

Skills

Cloud operations leadership

Team management

Incident management

Monitoring & observability

Infrastructure as Code

Terraform

Ansible

CloudFormation

Jenkins

Datadog

Prometheus

CloudWatch

Docker

Kubernetes

VMware

Red Hat OpenShift / OCP

Linux

Security & Compliance

Education

BS Computer Sciences or Software Engineering or Computer Engineering or IT

Tools

Terraform

Ansible

Jenkins

Datadog

Prometheus

CloudWatch

Docker

Kubernetes

VMware

Red Hat OpenShift (OCP)

Linux

Job description

The Manager, Cloud Operations is responsible for leading the day-to-day operations, monitoring, and support of the organization's cloud infrastructure. This role ensures the performance, reliability, and scalability of cloud environments (Huawei, AWS, Azure, GCP, or hybrid) while maintaining strong governance, security, and cost control. The Manager leads a team of cloud operations engineers and works closely with architecture, security, and DevOps teams to deliver stable and efficient cloud services.

Operational Management

• Oversee daily cloud operations, including provisioning, monitoring, performance tuning, and incident management.
• Ensure 24/7 availability and optimal performance of cloud-hosted applications and infrastructure.
• Establish and maintain operational runbooks, monitoring dashboards, and escalation procedures.
• Implement and manage backup, disaster recovery, and business continuity plans.
• Preparing any POCs for customers at ICL cloud as per requirements
• Lead and mentor a team of cloud operations engineers and administrators.
• Develop team capabilities in automation, observability, and reliability engineering.
• Manage workload, performance, and professional development of team members.
• Drive automation of cloud operations using infrastructure-as-code (IaaC) tools such as Terraform, Ansible, or CloudFormation.
• Collaborate with DevOps teams to streamline deployment pipelines and improve operational efficiency.
• Continuously identify opportunities to optimize system performance, reliability, and cost.
• Help and support customers for their workload migrations to ICL setup

Security & Compliance

• Implement and enforce security best practices for cloud resources, access control, and data protection.
• Ensure compliance with organizational policies, regulatory requirements, and cloud governance frameworks.
• Partner with cybersecurity teams to monitor and remediate vulnerabilities and incidents.

Cost Management

• Monitor and optimize cloud usage and spending, ensuring cost efficiency and budget adherence.
• Implement tagging, reporting, and chargeback models to track resource consumption.

Stakeholder Collaboration

• Work with development, infrastructure, and application teams to support new service rollouts and infrastructure upgrades.
• Collaborate with vendors and cloud service providers for issue resolution and service improvement.
• Provide regular operational reports and updates to senior management

Job Specification

Education

BS Computer Sciences or Softwrae Engineering or Computer Engineering or IT

Experience

More than 7 years of relevant work experience

• Hands-on experience managing cloud operations on Huawei, AWS, Azure, or GCP.
• Strong grip on Redhat OCP, VMWare and Linux OS
• Strong understanding of system monitoring, observability tools, and incident response (e.g., Datadog, Prometheus, CloudWatch).
• Experience with automation and configuration management tools (Terraform, Ansible, Jenkins, etc.).
• Knowledge of networking, security, and identity management in cloud environments.
• Familiarity with DevOps, CI/CD pipelines, and containerized environments (Docker, Kubernetes).
• Strong hands on experience on IT Hardware (Servers, Storages, Routers, Switches, Firewalls etc)