Manager Cloud Infrastructure & Digital Services

Zong 5G; Islamabad; Presencial; PKR 2.000.000 - 3.500.000; Jornada completa

Descripción de la vacante

Zong 5G is seeking a seasoned Cloud Operations professional to architect, operate, and continuously optimize a carrier-grade private cloud environment supporting mission-critical telecom services (SMSC, OTA, USSD). You will ensure near-100% uptime, disaster recovery readiness, scalable performance, and secure multi-vendor operations aligned with business objectives.

The role covers end-to-end cloud operations, rollout management, and ongoing optimization of Digital VAS platforms, with a strong

Formación

• Bachelor's degree or above.
• Minimum Experience: 4 yrs. or Above

Responsabilidades

• Oversee end-to-end cloud infrastructure operations, including compute, storage, and networking.
• Lead end-to-end deployment project management for Core and VAS expansions, ensuring project delivery aligns with targets.
• Manage Operations & Maintenance of Digital VAS platforms such as SMSC, OTA, and USSD.
• Define critical cloud KPIs covering availability, latency, utilization, and recovery times.
• Maintain inventory of cloud assets, licenses, and spares across sites.
• Design and maintain DR strategies with geo-redundancy, automated failover, and regular DR testing.
• Drive automation initiatives to reduce manual operations and optimize provisioning and lifecycle management.
• Ensure compliance with regulatory telecom and internal security standards.

Educación

Bachelor's degree

Descripción del empleo

Job Purpose:

Responsible for the design, availability, and continuous optimization of a carrier-grade private cloud environment supporting mission-critical telecom CS, PS, and VAS Digital services (including SMSC, OTA, and USSD). The role ensures near-100% uptime, robust disaster recovery, elastic scalability, Operations & Maintenance, deployment and network expansions, and secure multi-vendor operations — all aligned with business, regulatory, and network evolution objectives.

Job Responsibilities:

Cloud Operations & Service Assurance

• Oversee end-to-end cloud infrastructure operations, including compute, storage, and networking.


• Govern resource allocation, load management, and tenant isolation across multiple services and domains.

Cloud Rollout

• Lead end-to-end deployment project management for Core and VAS expansions, ensuring project delivery aligns with PIP and investment targets.

Digital Services & Platforms

• Manage Operations & Maintenance (O&M) of Digital VAS platforms such as SMSC, OTA, and USSD.


• Optimize traffic, retry strategies, and integration with peer entities; perform protocol-level troubleshooting.


• Translate commercial requirements into technical implementations.

Monitoring, Incident & Performance Management

• Define critical cloud KPIs covering availability, latency, utilization, and recovery times.


• Implement robust monitoring and alerting frameworks with proactive fault detection and 24/7 operational readiness.


• Drive performance tuning and optimization to maximize efficiency and scalability.

Inventory & Spare Management

• Maintain an accurate inventory of cloud assets, licenses, and spares across all sites.


• Ensure availability and lifecycle management of critical spares to support high availability and DR readiness.

Disaster Recovery & Business Continuity

• Design and maintain DR strategies for highly critical telecom services.


• Ensure geo-redundancy, automated failover, and regular DR testing.

Automation & Platform Optimization

• Drive automation initiatives to reduce manual operations and operational risk.


• Promote standardized provisioning, scaling, and lifecycle management of cloud resources.

Security, Compliance & Governance

• Ensure compliance with regulatory, telecom, and internal security standards.


• Support audits, assessments, and risk management activities

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

In principle have a minimum of bachelor's degree or above.

Work Experience:

• Minimum Experience: 4 yrs. or Above