Manager Business Conduct

UBL - United Bank Limited; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

United Bank Limited in Karachi is seeking a Unit Head – Business Conduct Monitoring support role to oversee compliance with SBP’s Business Conduct & Fair Treatment of Customers framework. The job involves reviewing materials, tracking customer grievances, and preparing regulatory reports.

The candidate should have 5-8 years of banking experience in regulatory compliance, operational risk, internal audit and/or service quality, with a Bachelor’s degree (Master’s preferred).

Qualifications

• Bachelor's degree; Master’s preferred in Business/Accounting/Finance.
• 5-8 years banking experience, preferably in Regulatory Compliance, Operational Risk, Internal Audit and/or Service Quality.

Responsibilities

• Assist the Unit Head in implementing SBP’s BC FRF in coordination with stakeholders.
• Review marketing materials including social media and website for BC FRF compliance.
• Track and review responses to significant customer grievances routed through SBP.
• Monitor regulatory reporting related to Business Conduct & Fair Treatment of Customer for accuracy and timeliness.
• Coordinate with stakeholders for regulatory examinations and review related reports.
• Track SBP-related regulatory issues addressed/referred to by the bank.
• Review data including internal/external audit findings, RCSAs, KRIs, etc.
• Track remediation of identified issues and maintain records.
• Prepare training material and monitor execution with HRD.
• Prepare meaningful MIS, dashboards, and presentations.

Skills

Regulatory compliance

Operational risk

Internal audit

Stakeholder management

Data analysis

Education

Bachelor's/Master's in Business, Accounting or Finance

Job description

Assisting the Unit Head – Business Conduct Monitoring in oversight in the Business conduct & FTC related activities as envisaged under SBP’s Framework. Review the relevant data in the pertinent areas and monitoring / tracking for resolution to ensure compliance of the related regulatory requirements. Maintaining liaison with all internal and external stakeholders. Preparation of dashboard and presentations for the purpose of management reporting.

Job Responsibilities:

• Assist the Unit Head in implementation of SBP’s Business Conduct & Fair Treatment of Consume Regulatory Framework (BC&FRF) in coordination with stakeholders.
• Review of marketing material including those on the social media and website in the light of the BC&FRF.
• Tracking and reviewing responses to the significant customer grievances routed through SBP.
• Tracking for the regulatory reporting related to Business Conduct & Fair Treatment of Customer in timely and accuracy manner.
• Keeping coordination with stakeholders for the conduct of any regulatory examinations and partnering in the review of related reports.
• Tracking with SBP to address any related issues of regulatory concern referred to/by the bank.
• Review of pertinent data including but not limited to internal and external audit review findings, RCSAs, preparation of KRIs etc.
• Tracking the remediation of identified issues for resolution and keeping the related record.
• Preparing the related training material and monitoring the execution status in coordination with HRD.
• Preparation of meaningful MIS, dashboards, presentations.

Experience & Qualification:

• Minimum Bachelor's Degree Preferably Master Degree in Business / Accounting / Finance.
• At least 5-8 years of banking experience preferably in Regulatory Compliance, Operational Risk, Internal Audit and/or Service Quality