Strategic Business Conduct & Compliance Manager

UBL - United Bank Limited; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

United Bank Limited in Karachi is seeking a Unit Head – Business Conduct Monitoring support role to oversee compliance with SBP’s Business Conduct & Fair Treatment of Customers framework. The job involves reviewing materials, tracking customer grievances, and preparing regulatory reports.

The candidate should have 5-8 years of banking experience in regulatory compliance, operational risk, internal audit and/or service quality, with a Bachelor’s degree (Master’s preferred).

Qualifications

• Bachelor's degree; Master’s preferred in Business/Accounting/Finance.
• 5-8 years banking experience, preferably in Regulatory Compliance, Operational Risk, Internal Audit and/or Service Quality.

Responsibilities

• Assist the Unit Head in implementing SBP’s BC FRF in coordination with stakeholders.
• Review marketing materials including social media and website for BC FRF compliance.
• Track and review responses to significant customer grievances routed through SBP.
• Monitor regulatory reporting related to Business Conduct & Fair Treatment of Customer for accuracy and timeliness.
• Coordinate with stakeholders for regulatory examinations and review related reports.
• Track SBP-related regulatory issues addressed/referred to by the bank.
• Review data including internal/external audit findings, RCSAs, KRIs, etc.
• Track remediation of identified issues and maintain records.
• Prepare training material and monitor execution with HRD.
• Prepare meaningful MIS, dashboards, and presentations.

Skills

Regulatory compliance

Operational risk

Internal audit

Stakeholder management

Data analysis

Education

Bachelor's/Master's in Business, Accounting or Finance

Job description

United Bank Limited in Karachi is seeking a Unit Head – Business Conduct Monitoring support role to oversee compliance with SBP’s Business Conduct & Fair Treatment of Customers framework. The job involves reviewing materials, tracking customer grievances, and preparing regulatory reports.

The candidate should have 5-8 years of banking experience in regulatory compliance, operational risk, internal audit and/or service quality, with a Bachelor’s degree (Master’s preferred).