Manager Access Network Operations & Support

Zong 5G; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Zong 5G is hiring a senior role to oversee access network and data center operations, ensuring high availability and reliability across multiple regions. You will drive energy management, budgeting, lifecycle planning, and governance of supplier contracts, while leading teams to uphold standards and continuous improvement.

This leadership position requires a Bachelor's degree and a minimum of four years of relevant experience, with a focus on infrastructure optimization and cost control.

Qualifications

• Bachelor's degree or above required.
• Minimum experience: 4 yrs or above.

Responsibilities

• Lead strategic planning and execution of access network and data center operations to support organizational goals, ensuring high availability, reliability, and operational efficiency.
• Own and oversee OPEX and CAPEX budgeting, including fuel and electricity management, optimizing energy consumption, controlling operational costs, and ensuring cost‑effective utilization of resources while enabling infrastructure growth.
• Manage lifecycle planning, including end‑to‑end business case development, procurement strategy, and contract finalization for critical infrastructure upgrades and replacements.
• Ensure renewal and performance governance of all support agreements for power and environmental infrastructure with OEMs and vendors.
• Conduct and supervise Root Cause Analyses (RCA) of major outages, implementing preventive measures and driving continuous improvement initiatives.
• Lead and coordinate internal and external audits, ensuring full compliance with industry standards and corporate policies.

Education

Bachelor's degree

Job description

Job Purpose

This role leads the strategic and operational management of access network infrastructure, ensuring high availability, reliability, and performance of data center and power systems. It also oversees energy management (fuel and electricity) and spares management to optimize operational efficiency, cost control, and network service continuity. The role involves driving innovation, optimizing resources, and aligning infrastructure operations with business goals. The incumbent will also provide leadership to regional teams, ensuring consistent implementation of standards and best practices for operations and maintenance.

Job Responsibilities

• Lead strategic planning and execution of access network and data center operations to support organizational goals and service excellence, ensuring high availability, reliability, and operational efficiency.
• Own and oversee OPEX and CAPEX budgeting, including fuel and electricity management, optimizing energy consumption, controlling operational costs, and ensuring cost-effective utilization of resources while enabling infrastructure growth and modernization.
• Manage lifecycle planning, including end-to-end business case development, procurement strategy, and contract finalization for critical infrastructure upgrades and replacements.
• Ensure renewal and performance governance of all support agreements for power and environmental infrastructure with OEMs and vendors.
• Conduct and supervise Root Cause Analyses (RCA) of major outages, implementing preventive measures and driving continuous improvement initiatives.
• Lead and coordinate internal and external audits, ensuring full compliance with industry standards and corporate policies.
• Champion process automation, digitalization, and knowledge management, updating SOPs and operational playbooks regularly.
• Stay abreast of emerging technologies and industry trends, ensuring the access network infrastructure evolves in line with technological advancements and service requirements.
• Act as a mentor and escalation point for regional operations teams, fostering a high-performance culture and ensuring consistent operational excellence across all regions.
• Lead and coordinate internal and external audits, ensuring full compliance with industry standards and corporate policies.
• Champion process automation, digitalization, and knowledge management, updating SOPs and operational playbooks regularly.
• Stay abreast of emerging technologies and industry trends, ensuring the access network infrastructure evolves in line with technological advancements and service requirements.
• Act as a mentor and escalation point for regional operations teams, fostering a high-performance culture and ensuring consistent operational excellence across all regions.

Eligibility Criteria (Education, Knowledge, Experience and Skills)

Education:

• In principle have a minimum of Bachelors Degree or above.

Work Experience:

• Minimum Experience: 4 yrs. or Above