Karachi Taxi Dispatcher & Call Operator — Fast-Paced Service

AKR Global Outsourcing; Karachi Division; On-site; PKR 391,000 - 670,000; Full time

Job summary

AKR Global Outsourcing in Karachi is hiring a Taxi Dispatcher and Call Operator to handle passenger and partner calls, record bookings, and feed trip data into dispatch systems. You will assign jobs, track progress, and adjust routes for timely service.

The role requires clear English communication, data accuracy, and the ability to multitask in a fast-paced, rotating-shift environment. Prior call center or dispatch experience is a plus, with on-site work in Karachi.

Qualifications

• Clear spoken English and professional telephone etiquette.
• Basic computer literacy and ability to use dispatch and office software.
• Attention to detail and accurate data entry in a fast-paced setting.
• Ability to stay calm under pressure and multitask.
• Good geographical awareness and route planning.
• Experience in call centers or transport dispatch is an advantage.
• Willingness to work rotating shifts, including evenings, weekends, and holidays.
• Minimum high school education; further training is a plus.

Responsibilities

• Answer incoming calls from passengers and partner companies.
• Record booking details accurately and input trip information into dispatch systems.
• Assign jobs to drivers and monitor trip progress.
• Update routes or pickup details to ensure timely service.
• Respond to customer inquiries and manage booking changes or cancellations.
• Provide clear, courteous information on fares, timings, and options.
• Coordinate with drivers and team members in a busy shift-based environment.

Skills

Communication skills

Computer literacy

Data entry accuracy

Time management

Geographical awareness

Call center experience

Shift flexibility

Education

High school diploma

Job description

AKR Global Outsourcing in Karachi is hiring a Taxi Dispatcher and Call Operator to handle passenger and partner calls, record bookings, and feed trip data into dispatch systems. You will assign jobs, track progress, and adjust routes for timely service.

The role requires clear English communication, data accuracy, and the ability to multitask in a fast-paced, rotating-shift environment. Prior call center or dispatch experience is a plus, with on-site work in Karachi.