Junior WFM Analyst: Project & Stakeholder Coordination

Ascend BPO Services; Lahore; On-site; PKR 558,000 - 670,000; Full time

Benefits offered by this job

Health Insurance

Leaves

Job summary

Ascend BPO Services in Lahore, Pakistan is seeking a WFM Analyst/Operations Coordinator to support planning, execution, and delivery of projects. The role requires organizing schedules, maintaining documentation, and coordinating with management to ensure timely completion.

The position is full-time, on-site in Lahore with a night shift and travel. Strong skills in Excel, Word, PowerPoint, and reporting are essential for success in this role.

Qualifications

• Must be highly organized with strong planning and scheduling abilities.
• Excellent documentation and reporting skills required.
• Proven ability to coordinate across multiple teams and stakeholders.
• Strong communication and interpersonal skills essential for updates and meetings.

Responsibilities

• Coordinate and monitor multiple tasks across departments.
• Develop and maintain project plans, schedules, and timelines.
• Serve as primary contact between teams and management.
• Schedule meetings, prepare agendas, and record minutes.
• Provide progress updates and action items to stakeholders.
• Follow up to ensure timely task completion.
• Maintain comprehensive project documentation and reports.

Skills

Planning & scheduling

Documentation

Team coordination

Time management

Communication

Analytical thinking

Attention to detail

Leadership

Stakeholder management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Ascend BPO Services in Lahore, Pakistan is seeking a WFM Analyst/Operations Coordinator to support planning, execution, and delivery of projects. The role requires organizing schedules, maintaining documentation, and coordinating with management to ensure timely completion.

The position is full-time, on-site in Lahore with a night shift and travel. Strong skills in Excel, Word, PowerPoint, and reporting are essential for success in this role.