Junior Workforce Management Analyst

Ascend BPO Services; Lahore; On-site; PKR 558,000 - 670,000; Full time

Benefits offered by this job

Health Insurance

Leaves

Job summary

Ascend BPO Services in Lahore, Pakistan is seeking a WFM Analyst/Operations Coordinator to support planning, execution, and delivery of projects. The role requires organizing schedules, maintaining documentation, and coordinating with management to ensure timely completion.

The position is full-time, on-site in Lahore with a night shift and travel. Strong skills in Excel, Word, PowerPoint, and reporting are essential for success in this role.

Qualifications

• Must be highly organized with strong planning and scheduling abilities.
• Excellent documentation and reporting skills required.
• Proven ability to coordinate across multiple teams and stakeholders.
• Strong communication and interpersonal skills essential for updates and meetings.

Responsibilities

• Coordinate and monitor multiple tasks across departments.
• Develop and maintain project plans, schedules, and timelines.
• Serve as primary contact between teams and management.
• Schedule meetings, prepare agendas, and record minutes.
• Provide progress updates and action items to stakeholders.
• Follow up to ensure timely task completion.
• Maintain comprehensive project documentation and reports.

Skills

Planning & scheduling

Documentation

Team coordination

Time management

Communication

Analytical thinking

Attention to detail

Leadership

Stakeholder management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description

We are looking for a highly organized and detail-oriented WFM Analyst to support the planning, execution, and successful delivery of projects. The ideal candidate will coordinate with internal teams and management stakeholders to ensure assigned tasks are completed on time and within scope. The Operations Coordinator will monitor project progress, maintain documentation, manage schedules, and facilitate effective communication across departments.

Key Responsibilities

• Coordinate and monitor multiple tasks across multiple departments.
• Develop and maintain plans, schedules, and timelines.
• Serve as the primary point of contact between teams and management.
• Schedule and coordinate meetings, prepare agendas, and record meeting minutes.
• Communicate updates, progress reports, and action items to stakeholders.
• Follow up with team members to ensure timely completion of assigned tasks.

Documentation and Reporting

• Maintain comprehensive documentation, reports, contracts, and project files.
• Prepare weekly and monthly project status reports.
• Ensure all project documentation is accurate and up to date.

Work Details

• Full-time, on-site role in Lahore, Pakistan.
• Night shift.
• Travel required.
• Salary: 50-60 PKR.

Job Specification

• Planning and scheduling
• Documentation
• Team coordination
• Time and deadline management
• Microsoft Excel, Word, and PowerPoint
• Reporting and presentation
• Communication and interpersonal skills
• Problem-solving and analytical thinking
• Ability to work under pressure and manage multiple priorities
• Attention to detail and accuracy
• Team collaboration and stakeholder management
• Leadership and coordination

Job Rewards and Benefits

• Health Insurance
• Leaves