Junior .NET Support Engineer - Production Fixes

Albiware Inc.; Karachi Division; On-site; PKR 720,000 - 1,080,000; Full time

Benefits offered by this job

Medical insurance

Mentorship

Career progression

Stable work schedule

Job summary

Albiware Inc. in Karachi seeks an entry-level Support Engineer to join our growing team. You will work with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues on production systems under established processes.

This role operates during U.S. business hours (9 am–5 pm CST) and provides hands-on experience writing .NET/C# fixes, crafting SQL queries, data corrections, and applying safe production changes.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 2+ years of professional experience in technical support, application support, or software engineering.
• Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow.
• Strong SQL skills, including writing queries with joins and filters, data analysis and validation, and bulk data operations.

Responsibilities

• Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
• Diagnose root causes by analyzing application behavior, logs, and data.
• Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
• Write and execute SQL queries, including bulk operations to correct data issues when required.
• Reproduce issues in lower environments and validate fixes before deployment.
• Own assigned support cases end-to-end, ensuring timely communication and proper resolution.
• Escalate complex issues to senior engineers with clear analysis and proposed solutions.
• Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
• Document fixes, root causes, and preventive steps in internal knowledge bases.

Skills

.NET / C#

SQL

Troubleshooting

Ownership

Communication

Education

Bachelor’s degree in Computer Science/Software Engineering or related field

Tools

Zendesk

Jira

Freshdesk

Azure

Job description

Albiware Inc. in Karachi seeks an entry-level Support Engineer to join our growing team. You will work with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues on production systems under established processes.

This role operates during U.S. business hours (9 am–5 pm CST) and provides hands-on experience writing .NET/C# fixes, crafting SQL queries, data corrections, and applying safe production changes.