IT Support Specialist – Client Help & Troubleshooting

Avanta Works

Khanpur

On-site

PKR 3,096,000 - 3,709,000

Full time

14 days+

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Job summary

Avanta Works seeks a Computer Support Specialist to join our team in Khanpur, Pakistan. You will provide technical assistance to clients, troubleshoot hardware and software issues, install and configure computer systems, networks, printers, and peripherals, and maintain our IT infrastructure.

The ideal candidate has a Bachelor's degree in Computer Science or related field and at least 2 years of IT support experience, with strong problem-solving and communication skills and the ability to work

Qualifications

Bachelor's degree in Computer Science or related field preferred.
Minimum of 2 years experience in IT support or a similar role.
Strong knowledge of computer hardware, software, and networking systems.
Excellent problem-solving skills and ability to think critically under pressure.
Strong communication skills both written and verbal.
Ability to work independently as well as part of a team.
Willingness to learn new technologies and adapt to changing environments.

Responsibilities

Provide technical support to clients via phone, email, or in person
Troubleshoot hardware and software issues
Install and configure computer systems, networks, printers, and other peripherals
Maintain and repair computer systems as needed
Collaborate with team members to resolve complex technical issues
Keep track of customer interactions and resolutions in our database
Train clients on how to use new technology or software programs