IT Support Officer: Desktop & Helpdesk (Contract)

Icap; Karachi Division; Sur place; PKR 1 200 000 - 1 600 000; Plein temps

Résumé du poste

Icap Karachi invites applications for an Officer Information Technology on a contractual basis. You will provide day-to-day desktop support across the institute, ensuring smooth operation of computer systems and peripherals.

The role requires hands-on experience with Windows, Office applications, basic networking, and a customer-service mindset to assist employees and document issues in a timely manner.

Qualifications

• Bachelor's Degree in IT, Computer Science, or a related field from an HEC-recognized University / Institute.
• Relevant hands-on experience in desktop support or IT helpdesk operations.
• Knowledge of Windows operating systems, Microsoft Office, hardware troubleshooting, and basic networking.

Responsabilités

• Provide day-to-day desktop support across the institute, ensuring the smooth functioning of computer systems, workstations and related IT equipment.
• Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution to minimize disruptions to daily operations.
• Install, configure, and maintain desktops, laptops, operating systems, software applications, printers, and other IT equipment as per institutional requirements.
• Respond to IT-related issues and service requests, provide technical assistance to employees, and maintain proper records to ensure effective support and timely resolution.
• Assist in setting up workstations for new employees, ensure proper system configuration, and maintain compliance with institutional IT policies, procedures, and security guidelines.

Connaissances

Problem solving

Communication

Customer service

Formation

Bachelor's Degree in IT/CS

Outils

Windows OS

Microsoft Office

Networking basics

Description du poste

Icap Karachi invites applications for an Officer Information Technology on a contractual basis. You will provide day-to-day desktop support across the institute, ensuring smooth operation of computer systems and peripherals.

The role requires hands-on experience with Windows, Office applications, basic networking, and a customer-service mindset to assist employees and document issues in a timely manner.