IT Support and Systems Officer

Pakngos; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Pakngos in Karachi seeks an IT Support & Systems Officer to provide technical support, maintain IT infrastructure, manage assets, and administer user accounts. You will support the organization’s network and server environment to ensure smooth operation of IT systems.

The role requires timely issue resolution, adherence to IT policies, and collaboration with vendors. Responsibilities include Windows OS, Active Directory, Microsoft 365, Google Workspace, pfSense, and basic network administration.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Knowledge of IT asset management and user account administration.
• Certifications such as Microsoft, CompTIA A+, or CCNA are advantageous.

Responsibilities

• Provide day-to-day technical support for hardware, software, desktops, laptops, printers, scanners, IP phones, and network issues.
• Install, configure, troubleshoot, repair, and maintain devices and peripherals.
• Diagnose and resolve Windows OS, application, email, and network connectivity issues.
• Maintain IT documentation, inventory records, and support logs.
• Coordinate with vendors for hardware repairs and warranty claims.
• Support IT projects, system upgrades, and deployments.

Skills

IT asset management

User account administration

Troubleshooting

Customer service

Network troubleshooting

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Active Directory

Microsoft 365

Google Workspace

pfSense

Windows Server

Job description

• Job Title: IT Support and Systems Officer

The IT Support & Systems Officer is responsible for providing technical support to end users, maintaining IT infrastructure, managing IT assets, administering user accounts, and supporting the organizations network and server environment. The role ensures the smooth operation of IT systems, timely resolution of technical issues, and compliance with organizational IT policies and procedures.

Key Responsibilities

• Provide day-to-day technical support for hardware, software, desktops, laptops, printers, scanners, IP phones, and network-related issues.


• Install, configure, troubleshoot, repair, and maintain desktops, laptops, printers, and peripheral devices.


• Diagnose and resolve Windows OS, application, email, and network connectivity issues.


• Perform preventive maintenance to ensure IT equipment remains operational.


• Maintain and troubleshoot LAN, WAN, Wi-Fi, switches, routers, and other network devices.


• Assist in administering Windows Server, Active Directory, Domain Controller, File Sharing Server, and pfSense firewall.


• Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, Google Workspace, and Microsoft Teams.


• Manage user permissions, access rights, password resets, and license assignments.


• Maintain accurate IT asset inventory, including issuance, transfers, repairs, warranties, and disposals.


• Coordinate secure data wiping and device disposal while maintaining proper records.


• Maintain IT documentation, inventory records, network documentation, and support logs.


• Coordinate with vendors for hardware repairs and warranty claims.


• Support IT projects, system upgrades, and technology deployments.


• Provide basic IT guidance and training to users.


• Perform other IT-related duties as assigned by the IT Manager.

Requirements

Qualification

• Bachelors degree in Computer Science, Information Technology, or a related field.


• Knowledge of IT asset management and user account administration.


• Relevant certifications e.g., Microsoft, CompTIA A+, or CCNA will be an added advantage.

Experience

• 2–4 years of experience in IT support, systems administration, or network administration.


• Hands-on experience with Windows OS, Active Directory, Microsoft 365, Google Workspace, and basic network administration.


• Experience troubleshooting desktops, laptops, printers, and network connectivity issues.


• Strong troubleshooting, communication, and customer service skills.

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