IT Infrastructure & Field Operations Lead

PepsiCo; Punjab; Hybrid; PKR 2,500,000 - 4,000,000; Full time

Job summary

PepsiCo is seeking a seasoned IT Infrastructure Delivery Lead to oversee field services and manage relationships with business teams. The role requires 15+ years of Infra delivery experience and strong leadership across global locations.

You will drive incident resolution, manage service providers, and coordinate end-to-end infrastructure operations with a focus on continuous improvement and risk mitigation. Hybrid/remote collaboration across markets is anticipated.

Qualifications

• Bachelor's degree in Engineering or Technology.
• 15+ years in Infra delivery and support roles.
• Infra (Compute, Network, Digital Workplace services) tech skills; knowledge of project management tools; ITIL certification desirable.
• Non TechSkills: problem solving, excellent communication, ability to work under pressure, people/stakeholder management.

Responsibilities

• Sets the agenda for the Field services team, prioritizes their work and manages their performance.
• Identifies opportunities to reduce baseline costs and enhance service levels.
• Review infrastructure and identify risk / opportunities for continuous service improvement.
• Creates a feedback mechanism of key metrics to ensure services meet end-user needs.
• Must understand the overall setup of IT Infrastructure Services and roles of various Service Providers.
• Manages Field services specific end-user services support strategy, site services support strategy, and routine operational tasks/events.
• Handle Conflict Management & Escalation Management to ensure smooth Operations related to Infrastructure Service.
• Drives resolution across multiple teams during region-impacted incidents related to IT Infra.
• Support global, sector, market IT infra / business projects delivery and migration to operations.
• Drives continuous improvement related to IT infra in field locations.
• Drive incident resolution with service providers for various infra services.
• Manages and coordinates the end-to-end environment operations.
• Drives changes derived from incident resolutions.
• Coordinates user acceptance testing of various projects/deliveries in field locations.
• Owns the last mile management (site, end-user) and IT landscape availability.
• Owns IT Infra portfolio and incident recovery with ITOps partners.
• Manage Pepsico IT Controls Template agenda for Pakistan Business Units and assure controls implementation.
• Provide executive support for Executives in Field locations.
• Manage service desk across Pakistan Market operations.

Skills

Compute

Network

Digital Workplace

Project Management

ITIL

Agile

Vendor Management

Stakeholder Management

Remote Team Leadership

Incident Management

Education

Bachelor's degree in Engineering or Technology

Tools

ITIL certification

Job description

PepsiCo is seeking a seasoned IT Infrastructure Delivery Lead to oversee field services and manage relationships with business teams. The role requires 15+ years of Infra delivery experience and strong leadership across global locations.

You will drive incident resolution, manage service providers, and coordinate end-to-end infrastructure operations with a focus on continuous improvement and risk mitigation. Hybrid/remote collaboration across markets is anticipated.