IT Business Analyst: eCommerce & Airline Solutions

Ecs Me; Hyderabad City Taluka; On-site; PKR 1,000,000 - 1,800,000; Full time

Job summary

Ecs Me is seeking an experienced IT Business Analyst with a strong mix of technical and business skills, focused on eCommerce in the airline domain. The role requires requirements gathering, BRD/FSD documentation, and Agile collaboration with cross-functional teams.

Ideal candidates will map user journeys, manage stakeholders, perform gap analyses, and troubleshoot integration issues across booking, payments, and APIs.

Qualifications

• Conduct stakeholder meetings and write BRD and FSD documents.
• Define personas, user flows, and use cases to enhance customer experience.
• Engage with marketing, IT, customer service, and operations teams.
• Identify system deficiencies and recommend improvements.
• Work in sprints, write user stories, and collaborate with product owners.
• Troubleshoot booking flows, payment failures, and system integration issues.
• Translate technical details into business language for stakeholders.
• Collaborate with cross-functional teams, vendors, and IT developers.

Responsibilities

• Write BRD and FSD documents from gathered requirements.
• Map user journeys and define personas and flows.
• Coordinate with marketing, IT, CS and operations.
• Identify gaps and propose improvements to the system.
• Participate in Agile/Scrum ceremonies and craft user stories.
• Troubleshoot booking flows and payment issues in the system.
• Communicate technical concepts to stakeholders clearly.
• Lead cross-functional collaboration with vendors and IT teams.

Skills

Requirement gathering

Documentation

User journey mapping

Stakeholder management

Gap analysis

Agile/Scrum

Problem solving

Communication

Collaboration

Leadership

Education

Bachelor's degree in CS/IT/Business

Tools

SQLite

Firebase

Realm

Cloud databases

RESTful APIs

SOAP

Appium

Selenium

Job description

Ecs Me is seeking an experienced IT Business Analyst with a strong mix of technical and business skills, focused on eCommerce in the airline domain. The role requires requirements gathering, BRD/FSD documentation, and Agile collaboration with cross-functional teams.

Ideal candidates will map user journeys, manage stakeholders, perform gap analyses, and troubleshoot integration issues across booking, payments, and APIs.