IoT & A2P Service Delivery Engineer (End-to-End)

JazzWorld; Lahore; Presencial; PKR 1.004.000 - 1.451.000; Jornada completa

Descripción de la vacante

JazzWorld in Lahore is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning of A2P, M2M IoT and other digital solutions. You will coordinate with internal teams and vendors to ensure timely delivery, adherence to SLAs and high service quality.

The role reports to the Head of Delivery and requires strong English and Urdu communication, stakeholder management, and the ability to manage multiple simultaneous service delivery activities in a fast-paced environment.

Formación

• Hands-on experience in service delivery and provisioning of digital solutions.
• Experience with M2M/IoT service delivery, provisioning, connectivity, SIM management.
• Fluent in English and Urdu; strong communication and coordination skills.

Responsabilidades

• Manage end-to-end provisioning and service delivery for A2P, M2M & IoT.
• Coordinate with Sales, Product, IT, Core Network, Billing and vendors to ensure timely delivery.
• Handle provisioning and implementation including sender IDs, connectivity, configurations, testing, activation.
• Coordinate delivery of M2M & IoT solutions: SIM provisioning, APN configuration, device connectivity, handover.
• Act as main contact for Sales; provide updates and manage stakeholder expectations.
• Identify process gaps and recommend improvements for provisioning and delivery workflows.
• Support onboarding and testing of new products and services before rollout.
• Ensure proper handover and closure after provisioning and readiness confirmation.

Conocimientos

Service delivery

Coordination

Communication

English & Urdu

Stakeholder management

Time management

Herramientas

APN configuration

SIM management

vPABX

P2A

A2P

Cell tracking

Descripción del empleo

JazzWorld in Lahore is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning of A2P, M2M IoT and other digital solutions. You will coordinate with internal teams and vendors to ensure timely delivery, adherence to SLAs and high service quality.

The role reports to the Head of Delivery and requires strong English and Urdu communication, stakeholder management, and the ability to manage multiple simultaneous service delivery activities in a fast-paced environment.