International Calling Agent - Textile City Inc

Brickstech; Lahore; On-site; PKR 446,000 - 893,000; Full time

Benefits offered by this job

Performance-based incentives

Career growth opportunities

Job summary

Brickstech in Lahore, Pakistan is seeking an Inbound/Outbound Calling Agent to handle inquiries, generate leads, and support the international sales team. The ideal candidate should have excellent English communication and confidence in dealing with USA and Canada customers.

The role requires 1–3 years of relevant experience, a night shift (6:00 PM–3:00 AM), and a target‑driven, independent work style. Familiarity with CRM systems and MS Office is preferred.

Qualifications

• 1–3 years experience in call center, telesales, or international sales.
• Excellent English communication skills.
• Experience dealing with USA/Canada customers is preferred.

Responsibilities

• Handle incoming calls from customers and potential clients professionally.
• Make daily outbound calls to prospective customers and businesses.
• Generate and qualify leads through cold calling and follow-up.
• Introduce company products and services to potential customers.
• Schedule appointments and sales meetings for the sales team.
• Record all calls and customer information in the CRM.
• Maintain lead and customer databases.

Skills

Excellent English

Outbound calling

Lead generation

CRM familiarity

Target-driven

Independent worker

Tools

CRM systems

MS Excel

MS Office

Job description

Position: Inbound / Outbound Calling Agent Industry: International Sales

Location: Lahore, Pakistan

Employment Type: Full-Time

Experience: 1–3 Years

Shift: Night Shift – 6:00 PM to 3:00 AM

Working Days: Monday–Friday, Saturday Half Day

Job Summary

We are looking for a motivated Inbound / Outbound Calling Agent to handle customer inquiries, make outbound calls to prospective clients, generate leads, qualify prospects, schedule appointments, and support the international sales team. The ideal candidate should have excellent English communication skills and confidence in dealing with customers in the USA and Canada.

Key Responsibilities

• Handle incoming calls from customers and potential clients professionally.
  
• Make daily outbound calls to prospective customers and businesses.
  
• Generate and qualify leads through cold calling and follow-up.
  
• Introduce company products and services to potential customers.
  
• Identify customer requirements and recommend suitable home textile products.
  
• Schedule appointments and sales meetings for the sales team.
  
• Follow up with hot, warm, and existing leads.
  
• Maintain regular communication with prospects until conversion.
  
• Record all calls, customer information, follow-ups, and outcomes in the CRM.
  
• Maintain accurate lead and customer databases.
  
• Send product information, quotations, catalogs, and promotional material when required.
  
• Coordinate with Sales and Merchandising teams regarding customer requirements.
  
• Achieve assigned daily and monthly calling and appointment targets.
  
• Handle customer objections professionally and try to convert opportunities into sales.
  
• Prepare daily calling and lead-generation reports.
  
• Maintain professional relationships with customers and prospects.
  
• Follow company calling scripts, sales procedures, and CRM processes.
  

Required Skills

• Excellent English communication and conversation skills.
  
• Confident telephone personality.
  
• Previous experience in call center, telesales, telemarketing, lead generation, or international sales.
  
• Experience dealing with USA/Canada customers is preferred.
  
• Strong objection-handling and persuasion skills.
  
• Good listening and interpersonal skills.
  
• Basic knowledge of CRM systems.
  
• Good command of MS Excel and MS Office.
  
• Target-oriented and self-motivated.
  
• Ability to work independently and meet strict sales targets.
  

Preferred Experience

Experience in any of the following industries will be an advantage:

• Home Textile
• Textile / Apparel
• B2B Sales
• E-commerce
• Manufacturing & Export
• Wholesale / Retail
• International Calling / Telemarketing

Compensation

Salary: Market Competitive + Commission/Incentives

Benefits: Performance-based incentives and career growth opportunities.