International Calling Agent - Textile City Inc

Taraki; Lahore; On-site; PKR 469,000 - 714,000; Full time

Job summary

Textile City Inc in Lahore, Pakistan is hiring an International Calling Agent to manage inbound/outbound calls and generate leads for international sales, focusing on USA and Canada markets. The ideal candidate will have 1-3 years of experience, excellent English communication, and a confident telephone presence to drive targets within a night shift schedule (6:00 PM – 3:00 AM).

Role requires using CRM to record interactions, coordinate with sales teams, and maintain accurate lead databases

Qualifications

• Excellent English communication skills and ability to handle USA/Canada customers.
• Experience in call center, telesales, telemarketing, lead generation or international sales.
• Confident telephone personality with strong objection-handling.
• Ability to meet strict sales targets and work independently.

Responsibilities

• Handle incoming calls from customers and potential clients professionally.
• Make daily outbound calls to prospective customers and businesses.
• Generate and qualify leads through cold calling and follow-up.
• Introduce company products and services to potential customers.
• Identify customer requirements and recommend suitable home textile products.
• Schedule appointments and sales meetings for the sales team.
• Follow up with hot, warm, and existing leads.
• Maintain regular communication with prospects until conversion.
• Record all calls, customer information, follow-ups, and outcomes in the CRM.
• Maintain accurate lead and customer databases.
• Send product information, quotations, catalogs, and promotional material when required.
• Coordinate with Sales and Merchandising teams regarding customer requirements.
• Achieve assigned daily and monthly calling and appointment targets.
• Handle customer objections professionally and try to convert opportunities into sales.
• Prepare daily calling and lead-generation reports.
• Maintain professional relationships with customers and prospects.
• Follow company calling scripts, sales procedures, and CRM processes.

Skills

English communication

Telephone presence

Sales / telesales

Lead generation

International sales

Tools

CRM

MS Excel

MS Office

Job description

Our client Textile City Inc is hiring an International Calling Agent in Lahore.

Position: Inbound / Outbound Calling Agent

Industry: International Sales

Location: Lahore, Pakistan

Employment Type: Full-Time

Experience: 1-3 Years

Shift: Night Shift - 6:00 PM to 3:00 AM

Working Days: Monday-Friday, Saturday Half Day

Job Summary

We are looking for a motivated Inbound / Outbound Calling Agent to handle customer inquiries, make outbound calls to prospective clients, generate leads, qualify prospects, schedule appointments, and support the international sales team. The ideal candidate should have excellent English communication skills and confidence in dealing with customers in the USA and Canada.

Key Responsibilities

• Handle incoming calls from customers and potential clients professionally.
• Make daily outbound calls to prospective customers and businesses.
• Generate and qualify leads through cold calling and follow-up.
• Introduce company products and services to potential customers.
• Identify customer requirements and recommend suitable home textile products.
• Schedule appointments and sales meetings for the sales team.
• Follow up with hot, warm, and existing leads.
• Maintain regular communication with prospects until conversion.
• Record all calls, customer information, follow-ups, and outcomes in the CRM.
• Maintain accurate lead and customer databases.
• Send product information, quotations, catalogs, and promotional material when required.
• Coordinate with Sales and Merchandising teams regarding customer requirements.
• Achieve assigned daily and monthly calling and appointment targets.
• Handle customer objections professionally and try to convert opportunities into sales.
• Prepare daily calling and lead-generation reports.
• Maintain professional relationships with customers and prospects.
• Follow company calling scripts, sales procedures, and CRM processes.

Required Skills

• Excellent English communication and conversation skills.
• Confident telephone personality.
• Previous experience in call center, telesales, telemarketing, lead generation, or international sales.
• Experience dealing with USA/Canada customers is preferred.
• Strong objection-handling and persuasion skills.
• Good listening and interpersonal skills.
• Basic knowledge of CRM systems.
• Good command of MS Excel and MS Office.
• Target-oriented and self-motivated.
• Ability to work independently and meet strict sales targets.

Preferred Experience

• Home Textile
• Textile / Apparel
• B2B Sales
• E-commerce
• Manufacturing & Export
• Wholesale / Retail
• International Calling / Telemarketing

Compensation

• Salary: Market Competitive + Commission/Incentives
• Benefits: Performance-based incentives and career growth opportunities.