Infrastructure Project Manager

Prime System Solutions; Islamabad; On-site; PKR 4,500,000 - 7,500,000; Full time

Job summary

Prime System Solutions in Islamabad is seeking an experienced Infrastructure Project Manager to steer the transition-out of infrastructure services from an incumbent MSP. This role owns the end-to-end offboarding process, from transition planning through knowledge transfer, cutover, and vendor exit, ensuring continuity of operations and zero disruption to business-critical systems.

You will coordinate cross-functional teams, manage assets, and report progress to executives, with a focus on risk

Qualifications

• 5+ years of PM experience in IT infrastructure environments.
• Experience managing vendor/MSP transition-outs or offboarding engagements.
• Strong understanding of servers, networking, storage, data center, and/or cloud environments.
• Experience running knowledge transfer and documentation handoff processes between outgoing and incoming service providers.
• Proven ability to manage multiple stakeholders and keep transitions on schedule.
• PM certification (PMP/PRINCE2) preferred.

Responsibilities

• Own the vendor transition-out project plan with scope, timeline, milestones, risk register, and dependencies across infrastructure, network, and application teams.
• Coordinate knowledge transfer sessions with the outgoing vendor, ensuring documentation of runbooks, configurations, credentials, licensing, and support procedures is captured and validated before exit.
• Manage the inventory and reconciliation of infrastructure assets being handed back or decommissioned as part of the offboarding.
• Drive cross-functional coordination between client IT teams, the incoming support model, and the outgoing vendor for a clean handoff.
• Track and mitigate risks related to service continuity, SLA gaps, and knowledge loss during transition window.
• Manage vendor contract close-out activities with procurement/legal, including final invoicing, asset return, and access revocation.
• Ensure all access and credentials held by the outgoing vendor are deprovisioned and audited at transition completion.
• Report transition status, risks, and readiness to executive stakeholders on a regular cadence.
• Maintain a post-transition support/stabilization plan to address issues after vendor exit.

Skills

Vendor transition

Stakeholder mgmt

Risk management

Project planning

IT infrastructure

Education

PM certification (PMP/PRINCE2)

Bachelor's in IT/CS

Tools

ITIL knowledge

Job description

About The Role

Our client is seeking an experienced Infrastructure Project Manager to lead the transition-out of infrastructure services from an incumbent managed services provider (MSP) or outsourcing vendor. This role owns the end-to-end offboarding process - from transition planning through knowledge transfer, cutover, and vendor exit - ensuring continuity of operations and zero disruption to business-critical systems during the handoff.

Key Responsibilities

• Own the overall project plan for the vendor transition-out, including scope, timeline, milestones, risk register, and dependencies across infrastructure, network, and application teams
• Coordinate knowledge transfer sessions with the outgoing vendor, ensuring documentation of runbooks, configurations, credentials, licensing, and support procedures is captured and validated before exit
• Manage the inventory and reconciliation of infrastructure assets (servers, storage, network devices, cloud resources, monitoring tools) being handed back or decommissioned as part of the offboarding
• Drive cross-functional coordination between the client's internal IT teams, the incoming support model (in-house or new vendor), and the outgoing vendor to ensure a clean handoff
• Track and mitigate risks related to service continuity, SLA gaps, and knowledge loss during the transition window
• Manage vendor contract close-out activities in partnership with procurement/legal, including final invoicing, asset return, and access revocation
• Ensure all access, credentials, and administrative rights held by the outgoing vendor are properly deprovisioned and audited at transition completion
• Report transition status, risks, and readiness to executive stakeholders on a regular cadence
• Maintain a post-transition support/stabilization plan to address issues that surface after vendor exit

Requirements

Required Qualifications

• 5+ years of project management experience in IT infrastructure environments
• Demonstrated experience managing vendor/MSP transition-out or offboarding engagements (not just onboarding or steady-state operations)
• Strong understanding of infrastructure domains: servers, networking, storage, data center, and/or cloud environments
• Experience running knowledge transfer and documentation handoff processes between outgoing and incoming service providers
• Proven ability to manage multiple stakeholders (client leadership, internal IT, outgoing vendor, incoming vendor) simultaneously
• Strong risk management and issue-escalation skills, with a track record of keeping transitions on schedule
• PMP, PRINCE2, or equivalent project management certification preferred

Preferred Qualifications

• Experience with ITIL processes, particularly transition management and service continuity
• Familiarity with contract close-out and vendor offboarding governance (SLAs, licensing reconciliation, access audits)
• Prior experience in a similar industry vertical to the client (can be specified once client is disclosed)