Technical Project Manager

Prime System Solutions; Islamabad; On-site; PKR 2,000,000 - 3,000,000; Full time

Job summary

Prime System Solutions in Islamabad seeks a technically fluent Technical Project Manager to own the delivery of complex IT projects across onboarding, migrations, infrastructure upgrades, hardware refreshes, and client offboarding, ensuring engagements close securely, on schedule, and within budget through clear communication and thorough documentation.

This hands-on PM role partners with engineers and vendors, translates technical scope into actionable plans, manages risks and changes, and

Qualifications

• 3–5+ years of project management experience in technology/IT services.
• Experience managing multiple concurrent technical projects.
• Hands-on with project management software (Jira or similar) and dashboards.
• PMP, CAPM, Scrum Master, or similar certification is a plus.
• Prior MSP or multi-client technical services environment preferred.

Responsibilities

• Act as the primary liaison between the delivery/engineering team, the client, and internal stakeholders.
• Determine, clarify, and define project scope and communicate this effectively to all stakeholders.
• Develop, maintain, and manage a detailed project schedule, budget, and work plan using Jira (or equivalent PM tooling), with consistent, accurate, and comprehensive documentation.
• Track project hours and costs to meet budget and manage resourcing across multiple concurrent projects.
• Coordinate internal engineering resources and third-party vendors needed to reach project objectives.
• Manage changes to project scope, schedule, and cost using approved change-control processes, and consistently report changes and progress to stakeholders.
• Measure, document, and report project and resource performance using dashboards, status reports, and PM analytics.
• Plan and lead technical projects such as infrastructure upgrades, platform migrations, hardware refreshes, and software deployments across multiple client environments.
• Work directly with engineers (network, systems, cloud, Citrix, etc.) to translate technical scope into actionable project plans, timelines, and milestones.
• Understand enough of the underlying technology to identify risks, dependencies, and sequencing issues before they cause delays.
• Coordinate hardware/software procurement, staging, and deployment logistics for refresh and migration projects.
• Maintain sufficient working knowledge of each client\'s technology stack to manage change windows, cutover plans, and rollback procedures.
• Own the client offboarding process end-to-end: coordinating secure return or decommissioning of hardware, revocation of access and credentials, data and knowledge transfer, and closeout documentation when an engagement ends.
• Build and maintain a standardized offboarding checklist/playbook to ensure every offboarding is complete, secure, and audit-ready.
• Partner with delivery, security, and account management teams to identify and mitigate risk during offboarding data retention/deletion requirements, license reassignment, and outstanding assets or invoices.
• Lead technical onboarding of new clients in partnership with Solutions Engineers, ensuring a consistent, well-documented ramp-up experience.
• Serve as the point of accountability for offboarding timelines and sign-off, escalating blockers early.
• Mentor and support less experienced project coordinators and PMs.
• Stay current on relevant technology and PM trends, and alert stakeholders to changes that could affect active projects.
• Perform additional job duties as requested by management to contribute to the overall success of the organization.

Skills

Stakeholder management

Project planning

Communication

Risk management

Vendor coordination

Tools

Jira

Job description

Position Summary

The Technical Project Manager (Tech PM) owns delivery of technical projects across the client base 20 — including client onboarding, migrations, infrastructure upgrades, hardware refreshes, and, critically, client offboarding 20 — while providing a high level of client service through clear communication and detailed documentation.

This is a hands-on, technically fluent PM role. The right candidate is comfortable working alongside engineers, understands enough about IT infrastructure and vendor/technology transitions to plan and de-risk them, and treats client offboarding with the same rigor and structure as onboarding 20 — ensuring every engagement closes out securely, completely, and on schedule.

Success in this role means technical projects (including offboards) are delivered on time, within budget, and with no loose ends 20 20 20 20 20 20 20 20 20 20 20 20 20 , no orphaned access, no missed equipment, no unresolved data-transfer items.

Key Duties And Responsibilities

General Project Management

• Act as the primary liaison between the delivery/engineering team, the client, and internal stakeholders
• Determine, clarify, and define project scope and communicate this effectively to all stakeholders
• Develop, maintain, and manage a detailed project schedule, budget, and work plan using Jira (or equivalent PM tooling), with consistent, accurate, and comprehensive documentation
• Track project hours and costs to meet budget and manage resourcing across multiple concurrent projects
• Coordinate internal engineering resources and third-party vendors needed to reach project objectives
• Manage changes to project scope, schedule, and cost using approved change-control processes, and consistently report changes and progress to stakeholders
• Measure, document, and report project and resource performance using dashboards, status reports, and PM analytics

Technical Project Delivery

• Plan and lead technical projects such as infrastructure upgrades, platform migrations, hardware refreshes, and software deployments across multiple client environments
• Work directly with engineers (network, systems, cloud, Citrix, etc.) to translate technical scope into actionable project plans, timelines, and milestones
• Understand enough of the underlying technology 20 20 20 20 20 20 to identify risks, dependencies, and sequencing issues before they cause delays
• Coordinate hardware/software procurement, staging, and deployment logistics for refresh and migration projects
• Maintain sufficient working knowledge of each client\'s technology stack to manage change windows, cutover plans, and rollback procedures

Client Onboarding & Offboarding

• Own the client offboarding process end-to-end: coordinating secure return or decommissioning of hardware, revocation of access and credentials, data and knowledge transfer, and closeout documentation when an engagement ends
• Build and maintain a standardized offboarding checklist/playbook to ensure every offboarding is complete, secure, and audit-ready
• Partner with delivery, security, and account management teams to identify and mitigate risk during offboarding 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 data retention/deletion requirements, license reassignment, and outstanding assets or invoices
• Lead technical onboarding of new clients in partnership with Solutions Engineers, ensuring a consistent, well-documented ramp-up experience
• Serve as the point of accountability for offboarding timelines and sign-off, escalating blockers early

Additional Responsibilities

• Mentor and support less experienced project coordinators and PMs
• Participate in Project Implementation Reviews and Design Reviews to ensure project success
• Maintain accurate, real-time timesheets and complete notes of client communications and troubleshooting
• Stay current on relevant technology and PM trends, and alert stakeholders to changes that could affect active projects
• Perform additional job duties as requested by management to contribute to the overall success of the organization

Education And Experience

• 3-5+ years of project management experience, ideally within a technology, MSP, or IT services environment
• Demonstrated experience managing multiple concurrent technical projects 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
• Demonstrated experience managing multiple concurrent technical projects 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 with a minimum of 3-5 years of experience
• Hands-on experience with project management software and tools (Jira or similar) and reporting/dashboards
• PMP, CAPM, Scrum Master, or similar project management certification is a plus
• Prior experience in an MSP or multi-client technical services environment strongly preferred