Inbound US/Canada Customer Support Specialist

Recruit AI; Lahore; In loco; PKR 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Alpha Business Solutions in Lahore is seeking a Customer Service Representative - Call Center with at least 1 year of experience to support inbound calls from US and Canada. Strong English communication and active listening are essential to understand transportation needs and provide accurate guidance.

You will engage customers directly, resolve issues on first contact, and document interactions for quality assurance.

Competenze

• At least 1 year of call center experience.
• Strong English communication skills.
• Experience supporting inbound US/Canada clients.

Mansioni

• Engage inbound US/Canada customers to understand transportation needs.
• Use active listening to identify client needs and provide solutions.
• Resolve customer issues at first point of contact.
• Use Google Maps to verify routes and locations.
• Document interactions for tracking and quality assurance.
• Collaborate with the customer support team to improve service.

Conoscenze

Active listening

English proficiency

Customer service

Communication skills

Problem solving

Strumenti

Google Maps

Descrizione del lavoro

Alpha Business Solutions in Lahore is seeking a Customer Service Representative - Call Center with at least 1 year of experience to support inbound calls from US and Canada. Strong English communication and active listening are essential to understand transportation needs and provide accurate guidance.

You will engage customers directly, resolve issues on first contact, and document interactions for quality assurance.