Inbound Support Agent – US Hours

Grasp Solutions Pvt Ltd.; Lahore; On-site; PKR 360,000 - 720,000; Full time

Job summary

Grasp Solutions Pvt Ltd. in Lahore Cantt is hiring for an inbound customer support role. You will handle calls and live chats for US clients, using each client’s greeting and scripts to assist customers with orders, bookings, and information.

We provide training, require good English communication, and the position is full-time with a demanding 9-hour day, six days a week, aligned to US time. Walk-in interviews are welcome Mon-Sat evenings.

Qualifications

• Good English communication skills.
• Willingness to be trained and follow client scripts.
• Ability to handle calls and live chat professionally.

Responsibilities

• Answer inbound calls in the client's business name using provided greetings.
• Book appointments, reservations and rides in the client's system.
• Take clear messages and pass to the right person.
• Answer customer questions and resolve simple issues on first contact.
• Respond to live chats on clients' websites.
• Follow each client's rules for urgent calls and escalations.

Skills

English proficiency

Job description

Grasp Solutions Pvt Ltd. in Lahore Cantt is hiring for an inbound customer support role. You will handle calls and live chats for US clients, using each client’s greeting and scripts to assist customers with orders, bookings, and information.

We provide training, require good English communication, and the position is full-time with a demanding 9-hour day, six days a week, aligned to US time. Walk-in interviews are welcome Mon-Sat evenings.