Inbound Sales Representative - Telecom

Funavry Technologies; Islamabad; On-site; PKR 446,000 - 893,000; Full time

Job summary

Funavry Technologies in Islamabad is seeking a Sales Agent – Inbound Telecom to handle inbound customer calls, identify requirements, and upsell telecom products and services. The role emphasizes consultative selling, hitting targets, and maintaining CRM records in an office-based setting.

Effective communication and customer focus are essential, with night-shift hours and a compliance-driven environment to ensure high customer satisfaction and revenue generation.

Qualifications

• Intermediate or Bachelor’s Degree preferred.
• Experience in Telecom/BPO Sales preferred.
• Fresh candidates with excellent communication skills may be considered.

Responsibilities

• Handle inbound customer calls professionally while meeting service standards.
• Identify customer requirements through effective questioning and listening.
• Recommend suitable telecom products, plans, and value-added services.
• Maintain accurate documentation of interactions in the CRM system.
• Achieve daily, weekly, and monthly sales targets; upsell and cross-sell where appropriate.

Skills

Communication Skills

Customer Service

Time Management

Problem Solving

Teamwork

Integrity

Professionalism

Accountability

Product Knowledge

Education

Bachelor’s Degree

Intermediate

Tools

CRM Systems

Job description

The Sales Agent – Inbound Telecom is responsible for managing inbound customer interactions, identifying customer requirements, providing accurate information regarding telecom products and services, and converting customer inquiries into successful sales through ethical and consultative cross and upselling techniques. The role contributes directly to revenue generation, customer satisfaction, and client retention while ensuring compliance with organizational and client-specific standards.

Key Responsibilities

• Handle inbound customer calls professionally while maintaining company service standards.
• Understand customer requirements through effective questioning and active listening.
• Recommend the most suitable telecom products, plans, and value-added services.
• Build customer confidence by providing accurate product knowledge and transparent information.
• Deliver an exceptional customer experience during every interaction.
• Achieve assigned daily, weekly, and monthly sales targets.
• Maximize revenue opportunities through upselling and cross-selling where appropriate.
• Accurately explain pricing, promotions, service agreements, and applicable terms.
• Ensure all sales transactions are completed accurately and in accordance with company policies.
• Resolve customer inquiries professionally within the defined scope of authority.
• Maintain complete compliance with client requirements, internal SOPs, and applicable regulations.
• Protect confidential customer information at all times.
• Ensure accurate documentation of customer interactions within the CRM system.

Operational Responsibilities

• Maintain attendance, punctuality, and schedule adherence.
• Attend all training sessions, coaching meetings, calibrations, and product briefings.
• Continuously improve product knowledge and sales techniques.
• Perform any additional responsibilities assigned by management related to business operations.

Key Performance Indicators (KPIs)

• Revenue Generating Units (RGUs)
• Close Rate
• Conversion Rate
• Install Rate
• Quality Assurance Score
• Compliance Score
• Attendance C Adherence
• Productivity
• Customer Satisfaction (CSAT)

Authority

• Recommend products within approved guidelines.
• Escalate complaints, technical issues, and exceptions to the Team Lead.

The Sales Agent may:

• Recommend products within approved guidelines.
• Escalate complaints, technical issues, and exceptions to the Team Lead.

Qualifications

• Intermediate or Bachelor’s Degree preferred.
• Previous experience in Telecom/BPO Sales is preferred.
• Fresh candidates with excellent communication skills may be considered.

Experience

• 01–2 years of inbound or outbound sales experience.
• Experience in inbound telecom campaigns will be an added advantage.
• Inbound Sales
• Consultative Selling
• Customer Service
• CRM Systems
• Product Knowledge
• Computer Literacy
• Customer Focus
• Accountability
• Integrity
• Professionalism
• Communication Skills
• Teamwork
• Problem Solving
• Time Management
• Result Orientation

Working Conditions

• Office-based environment
• Night shift
• Target-driven inbound sales environment
• Continuous customer interaction via telephone