Implementation Associate

CureMD Corporation; Pakistan; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Bi-annual bonus

Company vehicle financing

Provident Fund 8%

Health coverage for family

In-house daycare

Job summary

CureMD Corporation seeks an Implementation Associate to join our Implementation team in Pakistan. You will support onboarding, deliver remote end-user training, and help ensure successful client adoption of CureMD’s healthcare software.

The role emphasizes collaboration, attention to detail, and a passion for teaching and project management in a fast-paced environment. Prior EMR/EHR training experience is a strong plus.

Qualifications

• Bachelor's degree preferred in healthcare admin, business, engineering, CS, or communications.
• Experience in EMR/EHR training or implementation is a plus.
• Familiarity with physician workflows in inpatient/outpatient settings is advantageous.
• Strong analytical, problem-solving, and tech-savvy mindset.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and conduct high-quality remote training sessions for clients.
• Assess training needs and tailor agendas to address gaps.
• Ensure training objectives are met within timelines.
• Identify and resolve issues during implementation processes.
• Update materials to reflect new product features.
• Demonstrate new product features to customers.
• Configure and customize systems as needed.
• Deliver assigned project tasks and deadlines.
• Identify operational issues and optimize configurations.
• Document customer feature requests for product development.
• Contribute to ongoing improvements of training programs.

Skills

EMR/EHR training

Client onboarding

Communication skills

Analytical thinking

Education

Bachelor's Degree (Healthcare Admin, Business, Engineering, CS, or Communications)

Job description

Job Overview:

CureMD is looking for an Implementation Associate to join our Implementation team. This role is ideal for someone who is detail-oriented, collaborative, and interested in building a career in healthcare technology, client onboarding, and end-user training. The Implementation Associate will support implementation projects by assisting senior implementation staff, developing expertise in CureMD’s full suite of products and services, delivering workflow-specific end-user training, and helping ensure successful client onboarding. The role requires strong communication skills, accuracy, ownership, the ability to build strong client relationships, and a passion for teaching and project management in a fast-paced, deadline-driven environment.

Job Responsibilities:

• Develop and conduct high-quality remote training sessions with new and existing clients.
• Assess individual and group training needs and effectively customize training agendas and content to address areas of concern.
• Ensure that customers achieve training objectives within set timelines.
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new product features.
• Perform system configurations and customizations.
• Complete assigned project deliverables.
• Continually identify and define operational issues, and best configure the system to remedy them.
• Document customer feature requests for product development.
• Actively participate in the improvement of training programs and materials.

Qualifications:

• Bachelor's Degree (Healthcare Administration, Business, Engineering, Computer Science, or Communications preferred).
• Experience in EMR/EHR training or implementation is a plus.
• Working knowledge of physician billing, clinical, and operational workflows for both in-patient and out-patient settings is a plus.
• Sound analytical and problem-solving skills.
• Strong computer literacy and the comfort, ability, and desire to advance technical knowledge and understand industry standards.
• Excellent verbal and written communication skills.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.