Hybrid Operations Assistant - Car Rental & Workshop

HR Ways; Karachi Division; Hybrid; PKR 670,000 - 1,004,000; Full time

Job summary

HR Ways in Karachi is seeking a proactive Business Operations Assistant to join our hybrid team supporting a car rental and automotive workshop business operating with Australian hours.

The role involves handling customer enquiries, managing bookings, following up on payments, and maintaining accurate records across invoices, schedules, and databases to ensure smooth daily operations.

Qualifications

• 2–3 years of experience in virtual assistance, customer service, business administration, or operations support.
• Bachelor’s degree in Business or related field, or equivalent experience.
• Excellent written and verbal communication skills.
• Good organizational, time-management, and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and email management.
• Ability to maintain accurate records and handle administrative tasks independently with attention to detail.
• Ability to work according to Australian business hours.

Responsibilities

• Handle customer enquiries through phone, email, messaging platforms, and other channels.
• Manage car rental bookings, appointment scheduling, and customer follow-ups.
• Follow up on outstanding payments and send reminders.
• Maintain accurate records of vehicles, drivers, customers, bookings, and transactions.
• Coordinate with staff, drivers, customers, and workshop personnel for smooth operations.
• Prepare invoices, receipts, and booking records; manage documents.
• Schedule vehicle servicing and workshop appointments; send follow-ups.
• Update spreadsheets, databases, and internal records.
• Provide general administrative and operational support to management.
• Ensure enquiries and tasks are handled professionally and promptly.

Skills

Communication skills

Organizational skills

Time management

Multitasking

Attention to detail

Education

Bachelor’s degree in Business

Tools

Microsoft Office

Google Workspace

CRM systems

Booking software

Business management tools

Job description

HR Ways in Karachi is seeking a proactive Business Operations Assistant to join our hybrid team supporting a car rental and automotive workshop business operating with Australian hours.

The role involves handling customer enquiries, managing bookings, following up on payments, and maintaining accurate records across invoices, schedules, and databases to ensure smooth daily operations.