Business Operation Assistant |Karachi- Hybrid

HR Ways; Karachi Division; Hybrid; PKR 670,000 - 1,004,000; Full time

Job summary

HR Ways in Karachi is seeking a proactive Business Operations Assistant to join our hybrid team supporting a car rental and automotive workshop business operating with Australian hours.

The role involves handling customer enquiries, managing bookings, following up on payments, and maintaining accurate records across invoices, schedules, and databases to ensure smooth daily operations.

Qualifications

• 2–3 years of experience in virtual assistance, customer service, business administration, or operations support.
• Bachelor’s degree in Business or related field, or equivalent experience.
• Excellent written and verbal communication skills.
• Good organizational, time-management, and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and email management.
• Ability to maintain accurate records and handle administrative tasks independently with attention to detail.
• Ability to work according to Australian business hours.

Responsibilities

• Handle customer enquiries through phone, email, messaging platforms, and other channels.
• Manage car rental bookings, appointment scheduling, and customer follow-ups.
• Follow up on outstanding payments and send reminders.
• Maintain accurate records of vehicles, drivers, customers, bookings, and transactions.
• Coordinate with staff, drivers, customers, and workshop personnel for smooth operations.
• Prepare invoices, receipts, and booking records; manage documents.
• Schedule vehicle servicing and workshop appointments; send follow-ups.
• Update spreadsheets, databases, and internal records.
• Provide general administrative and operational support to management.
• Ensure enquiries and tasks are handled professionally and promptly.

Skills

Communication skills

Organizational skills

Time management

Multitasking

Attention to detail

Education

Bachelor’s degree in Business

Tools

Microsoft Office

Google Workspace

CRM systems

Booking software

Business management tools

Job description

Hiring Business Operation Assistant- (Hybrid - Karachi)

About the Client

Client company is a growing car rental and automotive workshop business based in Australia, dedicated to providing reliable vehicle rental solutions and quality automotive services to their customers

Role Overview

We are looking for a proactive, organized, and reliable Business Operations Assistant to support our car rental and automotive workshop business based in Australia.
The successful candidate will assist with daily business operations, customer enquiries, rental bookings, payment follow-ups, record management, staff coordination, and general administrative tasks. This role requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities efficiently.

Key Responsibilities

• Handle customer enquiries through phone, email, messaging platforms, and other communication channels.
• Manage car rental bookings, appointment scheduling, and customer follow-ups.
• Follow up on outstanding payments and send timely payment reminders.
• Maintain accurate records of vehicles, drivers, customers, rental bookings, and business transactions.
• Coordinate with staff, drivers, customers, and workshop personnel to ensure smooth daily operations.
• Prepare and manage invoices, receipts, booking records, and other administrative documents.
• Schedule vehicle servicing, workshop appointments, and maintenance follow-ups.
• Update spreadsheets, databases, and internal business records.
• Provide general administrative and operational support to management.
• Ensure customer enquiries and operational tasks are handled professionally and promptly.

Key Requirements

• 2–3 years of experience in virtual assistance, customer service, business administration, or operations support.
• A bachelor's degree in Business, or a related field, or equivalent experience.
• Excellent written and verbal communication skills.
• Good organizational, time-management, and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and email management.
• Ability to maintain accurate records and handle administrative tasks independently & attention to detail.
• Ability to work according to Australian business hours.
• A reliable internet connection and a suitable setup for hybrid work.
• Experience in car rental, automotive workshops, fleet management, or a related industry will be an advantage, but is not mandatory.

Preferred Experience

• Customer booking and appointment management.
• Invoice preparation and payment tracking.
• Familiarity with CRM systems, booking software, and business management tools.
• Experience coordinating with drivers, technicians, and customers.
• Ability to communicate professionally with Australian customers and colleagues.

Other Details

• Working Hours: 9:00 am – 6:00 pm/ Australia time. which is 5:00 AM – 2:00 PM Pakistan Standard Time (PKT), aligned with Australiabusiness hours
• Working Days: Monday to Saturday
• Work Mode: Hybrid - Full-time
• Location: Karachi, Pakistan
• Salary Range: Market-competitive