Remote Operations Lead: Booking & Dispatch

NYC Premier Car; Lahore; Remote; PKR 1,004,000 - 1,674,000; Full time

Job summary

NYC Premier Car in Lahore seeks an experienced Operations Coordinator to manage booking schedules, coordinate dispatch, and lead a small team of coordinators while ensuring timely, accurate transportation services for US-based clients.

You will handle vendor liaison, data entry, reporting in Microsoft Office, and support sales inquiries, all while aligning with New York business hours and maintaining strict adherence to policies and quality standards.

Qualifications

• Strong coordination and communication skills for client-facing roles.
• Ability to manage multiple tasks with accuracy and speed.
• Experience leading a small operations team is preferred.

Responsibilities

• Coordinate and manage booking schedules to ensure timely transportation services.
• Oversee daily operations including transportation dispatch and driver/vehicle allocation.
• Lead and manage a team of coordinating staff, providing guidance and training.
• Communicate with US-based clients via phone and email to address inquiries promptly.
• Inbound and outbound calling to coordinate bookings and resolve issues.
• Maintain data entry and documentation related to bookings and client information.
• Prepare reports and track performance using Microsoft Office.
• Monitor workflows to improve efficiency and reduce response times.
• Resolve operational problems with quick, effective solutions.
• Adhere to company policies and ensure professionalism in all tasks.
• Support sales activities with excellent customer service for inquiries.
• Balance multiple responsibilities with accuracy and attention to detail.

Skills

Communication coordination

Client Communication

Organizational Skills

Multitasking

Team Leadership

Sales

Inbound and Outbound Calling

Customer Service

Booking Management

Transportation Dispatch

Time management

Microsoft Office Suite

Problem Solving

Calendar Management

Vendor Liaison

Data entry and documentation

Customer Relationship Management

Scheduling Management

Tools

Microsoft Office Suite

Job description

NYC Premier Car in Lahore seeks an experienced Operations Coordinator to manage booking schedules, coordinate dispatch, and lead a small team of coordinators while ensuring timely, accurate transportation services for US-based clients.

You will handle vendor liaison, data entry, reporting in Microsoft Office, and support sales inquiries, all while aligning with New York business hours and maintaining strict adherence to policies and quality standards.