Hybrid Customer Support & Accounts Liaison

Dubizzle Labs; Lahore; Hybrid; PKR 446,000 - 670,000; Full time

Job summary

Zameen.com is seeking a Customer Support Executive for its Bayut and Dubizzle operations in Lahore. You will handle email and chat communication, assist clients with account updates, and coordinate with internal teams to resolve issues, ensuring timely responses and accurate records.

The role requires graduate qualifications and 6 months to 1 year of experience in a support/call center. It offers a hybrid work model from Gulberg, Lahore, with a focus on strong English communication and customer

Qualifications

• Graduate with 6 months to 1 year in email/chat support.
• Strong spoken and written English communication.
• Experience in customer services or call center is preferred.

Responsibilities

• Provide email and chat support to customers.
• Coordinate with internal teams to resolve inquiries.
• Process inquiries and updates for client accounts.
• Set up and monitor XML feed integration where required.
• Escalate client issues to the appropriate teams.
• Offer after-sales support to account managers.
• Maintain accurate records of interactions and follow-ups.

Skills

English proficiency

Communication skills

Follow-up skills

Education

Graduate degree

Tools

MS Word

Excel

Job description

Zameen.com is seeking a Customer Support Executive for its Bayut and Dubizzle operations in Lahore. You will handle email and chat communication, assist clients with account updates, and coordinate with internal teams to resolve issues, ensuring timely responses and accurate records.

The role requires graduate qualifications and 6 months to 1 year of experience in a support/call center. It offers a hybrid work model from Gulberg, Lahore, with a focus on strong English communication and customer